Average Ratings 166 Ratings
Average Ratings 1 Rating
Description
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
Description
Microsoft Autopilot is a persistent, proactive AI agent within Microsoft Copilot that is designed to perform ongoing work on behalf of users and teams. Formerly known as Scout, Autopilot can be assigned a role and goal and then continue executing tasks without waiting for repeated instructions. It can monitor communication channels, follow up on threads, run recurring processes, and return to a project days later while preserving context. Microsoft describes use cases such as managing a supplier review process, building schedules and workback plans, preparing for meetings, handling follow-ups, and requesting updates from stakeholders. Because Autopilot is cloud-hosted, it can continue working even when the user is not actively using Copilot. The agent operates inside the organization’s Microsoft 365 tenant with its own identity, memory, computer, and workspace. Microsoft IQ provides business context so Autopilot can better understand organizational knowledge, data, and workflows. The agent can appear in Teams, Outlook, chats, channels, and documents and can be mentioned similarly to a colleague. Organizations retain control through permissions, audit capabilities, governance, defined objectives, and boundaries around the work Autopilot performs.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Amazon Web Services (AWS)
Yes
Dialpad Support
Yes
Freshdesk
Yes
GitHub Copilot
No
Gladly
Yes
Gorgias
Yes
HaloCSM
Yes
HubSpot CRM
Yes
Jira Service Management
Yes
Kustomer
Yes
Integrations
Amazon Web Services (AWS)
No
Dialpad Support
No
Freshdesk
No
GitHub Copilot
Yes
Gladly
No
Gorgias
No
HaloCSM
No
HubSpot CRM
No
Jira Service Management
No
Kustomer
No
Pricing Details
Please visit our website to learn more.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Forethought
Founded
2018
Country
United States
Website
www.forethought.ai/
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
www.microsoft.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
