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Average Ratings 0 Ratings

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Description

Security is embedded in our core values! With several active data centers, we ensure reliability and reduce the chances of software and hardware disruptions. Achieving Level 1 PCI Compliance and more is essential for all payment transactions. Experience a truly customizable White-Label Payment Gateway that reflects your brand identity for ISO’s, sub-agents, and merchants. From one central hub, manage your array of payment technologies and branding effortlessly. Just how deep does your management go? It’s time to work smarter instead of harder. To be clear, we do not provide merchant accounts and have no intention of ever doing so! (Seriously!). To access our technology, you must partner with an approved 'Fluid Partner.' This ensures a streamlined process and exceptional support for all your payment needs.

Description

NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem. At its core are three integrated tools: Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting. ScanX – A risk assessment engine for KYC, KYB, and AML compliance. MonitorX – Continuous monitoring that provides real-time oversight of merchant risk. Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter. Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces. Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth. With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat Sign No 
Hyperise No 
LiveChat No 
Microsoft Outlook No 
NMI Merchant Central No 
Refold No 
Zapier No 

Integrations

Adobe Acrobat Sign Yes 
Hyperise Yes 
LiveChat Yes 
Microsoft Outlook Yes 
NMI Merchant Central Yes 
Refold Yes 
Zapier Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1,499 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Fluid Pay

Founded

2017

Country

United States

Website

www.fluidpay.com

Vendor Details

Company Name

NMI

Country

United States

Website

www.nmi.com/products/merchant-relationship-management/

Product Features

Payment Gateways

ACH / eCheck support No 
Buyer Authentication No 
Credit / Debit Support No 
Customer Information Storage No 
Fraud Prevention No 
Invoicing No 
Multi-Currency No 
PCI Compliance No 
Point-of-Sale (POS) No 
Recurring Billing / Subscriptions No 
Reporting / Analytics No 

Payment Processing

ACH Check Transactions No 
Bitcoin Compatible No 
Debit Card Support No 
Gift Card Management No 
Mobile Payments No 
Online Payments No 
POS Transactions No 
Receipt Printing No 
Recurring Billing No 
Signature Capture No 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

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