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Average Ratings 0 Ratings
Description
Fluentgrid CIS offers an all-encompassing, AI-powered Customer Information System that is both scalable and flexible, aimed at equipping contemporary utility companies. This system serves as a consolidated platform to oversee the complete customer journey, ranging from service initiation to billing and further interactions. By centralizing essential customer data and streamlining vital processes, Fluentgrid CIS allows utilities in electricity, water, gas, and thermal services to boost operational effectiveness, elevate customer experience, and enhance revenue generation. As a quintessential commercial off-the-shelf (COTS) solution, Fluentgrid CIS is designed for rapid deployment tailored to the unique requirements of utilities globally. Its integrated revenue protection features tackle issues such as theft and fraud, manage exceptions, track legal cases, and conduct energy audits to ensure reliable returns. Furthermore, the system includes functionalities for managing service requests and provides web and mobile self-service options, thus offering comprehensive support to both utilities and their customers. With its versatile capabilities, Fluentgrid CIS stands out as a vital tool for modern utilities aiming to thrive in a competitive landscape.
Description
HubCX integrates conventional billing, intricate rating, and Customer Information System (CIS) functionalities with leading workflow solutions, business intelligence tools, market interfaces, and API management features. All aspects of HubCX are accessible through a contemporary user interface that utilizes user and role configurations to tailor the experience for enterprise users, such as those in call centers, as well as partners. The adaptability of HubCX allows for the bundling of both standard and non-standard products and services, employing a business rule-driven method for pricing and discounting. Additionally, HubCX enables the complete automation and oversight of extended processes, including onboarding, customizable workflows, and tasks based on roles and skills. Enhanced billing efficiency is achieved through streamlined network billing and effective revenue management. Furthermore, businesses can develop superior strategies by leveraging and scrutinizing Big Data, ultimately driving better decision-making and operational efficiency. This comprehensive solution positions organizations to navigate complex market demands with agility and precision.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Fluentgrid
Founded
1998
Country
India
Website
fluentgrid.com/fluentgrid-cis/
Vendor Details
Company Name
Hansen Technologies
Founded
1971
Country
Australia
Website
www.hansencx.com/hansen-create-deliver-engage-suite/energy-and-utilities/hansen-cis/hubcx/
Product Features
Product Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management