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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Fluentgrid CIS offers an all-encompassing, AI-powered Customer Information System that is both scalable and flexible, aimed at equipping contemporary utility companies. This system serves as a consolidated platform to oversee the complete customer journey, ranging from service initiation to billing and further interactions. By centralizing essential customer data and streamlining vital processes, Fluentgrid CIS allows utilities in electricity, water, gas, and thermal services to boost operational effectiveness, elevate customer experience, and enhance revenue generation. As a quintessential commercial off-the-shelf (COTS) solution, Fluentgrid CIS is designed for rapid deployment tailored to the unique requirements of utilities globally. Its integrated revenue protection features tackle issues such as theft and fraud, manage exceptions, track legal cases, and conduct energy audits to ensure reliable returns. Furthermore, the system includes functionalities for managing service requests and provides web and mobile self-service options, thus offering comprehensive support to both utilities and their customers. With its versatile capabilities, Fluentgrid CIS stands out as a vital tool for modern utilities aiming to thrive in a competitive landscape.

Description

HubCX integrates conventional billing, intricate rating, and Customer Information System (CIS) functionalities with leading workflow solutions, business intelligence tools, market interfaces, and API management features. All aspects of HubCX are accessible through a contemporary user interface that utilizes user and role configurations to tailor the experience for enterprise users, such as those in call centers, as well as partners. The adaptability of HubCX allows for the bundling of both standard and non-standard products and services, employing a business rule-driven method for pricing and discounting. Additionally, HubCX enables the complete automation and oversight of extended processes, including onboarding, customizable workflows, and tasks based on roles and skills. Enhanced billing efficiency is achieved through streamlined network billing and effective revenue management. Furthermore, businesses can develop superior strategies by leveraging and scrutinizing Big Data, ultimately driving better decision-making and operational efficiency. This comprehensive solution positions organizations to navigate complex market demands with agility and precision.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fluentgrid

Founded

1998

Country

India

Website

fluentgrid.com/fluentgrid-cis/

Vendor Details

Company Name

Hansen Technologies

Founded

1971

Country

Australia

Website

www.hansencx.com/hansen-create-deliver-engage-suite/energy-and-utilities/hansen-cis/hubcx/

Product Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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