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Average Ratings 3,065 Ratings

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support

Description

FlowForma is a leading provider of enterprise-class, non-code business process management and automation tools that enable businesspeople to quickly digitize a wide variety of processes. The company empowers businesspeople in engineering, finance, and construction, healthcare, and more to digitize complex business processes in-house without having to write any software code. Within 4 weeks of their onboarding, customers are fully equipped with digital processes and empowered. Users quickly reap the benefits of innovation, resilience, and ROI. FlowForma Process Automation is a leader in the automation industry with its process accelerators and external stakeholder engagement. FlowForma has over 300,000 users around the world and is a Microsoft Gold Partner. The company is headquartered here in Ireland, with offices in New York, London, and is driven by its values of innovation, evolution, and achieving with employees, customers, partners, and customers.

Description

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Access PeopleHR No 
Calendly No 
Causal No 
Easyflow No 
GoTo Meeting No 
Google Sheets No 
Intercom No 
Jira No 
KonnectzIT No 
Mailchimp No 
Microsoft 365 Yes 
Microsoft Power Platform Yes 
Patreon No 
Shopify No 
Strava No 
Toggle No 
Truto No 
YouTube No 
Zenkit Base No 
Zoho CRM No 

Integrations

Access PeopleHR Yes 
Calendly Yes 
Causal Yes 
Easyflow Yes 
GoTo Meeting Yes 
Google Sheets Yes 
Intercom Yes 
Jira Yes 
KonnectzIT Yes 
Mailchimp Yes 
Microsoft 365 No 
Microsoft Power Platform No 
Patreon Yes 
Shopify Yes 
Strava Yes 
Toggle Yes 
Truto Yes 
YouTube Yes 
Zenkit Base Yes 
Zoho CRM Yes 

Pricing Details

€2,067 per month
FlowForma offers 3 types of pricing tailored to fit your unique needs.

1. Essentials
• For automating up to 3 processes
• From €2,067/month
Plan includes:
✓ Forms
✓ Workflow
✓ Document generation
✓ Mobile app
✓ SharePoint integration
✓ Onboarding services
✓ Adoption services
• Available add-ons:
✓ FlowForma Copilot
✓ FlowForma Insights

2. Professional
• For automating up to 30 processes
• From €2,900/month
Plan includes:
✓ Forms
✓ Workflow
✓ Document generation
✓ External users
✓ Mobile app
✓ Governance
✓ Advanced integrations
✓ Onboarding services
✓ Adoption services
• Available add-ons:
✓ FlowForma Copilot
✓ FlowForma Insights

3. Enterprise
• For large enterprises who require widespread automation
• Custom Pricing
Plan includes:
✓ Forms
✓ Workflow
✓ External users
✓ Document generation
✓ FlowForma Insights
✓ Mobile app
✓ Enterprise governance
✓ Advanced integrations
✓ Onboarding services
✓ Adoption services
• Available add-ons:
✓ FlowForma Copilot
Free Trial Yes 
Free Version No 

Pricing Details

$19.00/month/5,000 responses
We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

FlowForma

Founded

2012

Country

Ireland

Website

www.flowforma.com

Vendor Details

Company Name

SurveySparrow

Founded

2017

Country

United States

Website

surveysparrow.com

Product Features

Business Process Management

Access Controls / Permissions Yes 
Alerts / Notifications No 
Business Process Automation Yes 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking Yes 
Process Mapping Yes 
Process Modeling & Design Yes 
Visual Workflow Management No 

Low-Code Development

AI-Assisted Development Yes 
Business Process Automation Yes 
Collaborative Development Yes 
Data Aggregation and Publishing Yes 
Deployment Management Yes 
Drag & Drop Yes 
Integrations Management Yes 
Iteration Management Yes 
Performance Monitoring Yes 
Requirements Management Yes 
Templates Yes 
Visual Modeling Yes 
Web / Mobile App Development Yes 
Workflow Management Yes 

No-Code Development

AI-Assisted Development Yes 
Business Process Automation Yes 
Collaborative Development Yes 
Data Aggregation and Publishing Yes 
Deployment Management Yes 
Drag & Drop Yes 
Integrations Management Yes 
Iteration Management Yes 
Performance Monitoring Yes 
Requirements Management Yes 
Templates Yes 
Visual Modeling Yes 
Web / Mobile App Development Yes 
Workflow Management Yes 

Workflow Management

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management No 
Compliance Tracking Yes 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor Yes 
Mobile Access Yes 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library Yes 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers Yes 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos Yes 
Machine Learning No 
Natural Language Processing No 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports No 
Community Feedback Tools No 
Live Chat Yes 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture Yes 
Surveys Yes 
User Testing Tools No 
Video Feedback Yes 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards No 
Employee Guides No 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Market Research

Benchmarking Yes 
Compensation Management No 
Data Management Yes 
Email / Online Yes 
Face-to-Face No 
Panel Management Yes 
Paper-Based Yes 
Phone-Based Yes 
Sample Management Yes 
Statistical Analysis Yes 
Survey Management Yes 

NPS

Online Form Builders

Artificial Intelligence No 
Assign Roles / Permissions Yes 
Collaboration Tools Yes 
Conversational Forms Yes 
Data Tables Yes 
Drag & Drop / No Code Yes 
Export to PDF Yes 
HIPAA Compliant Yes 
Import Existing Forms Yes 
Mobile Forms Yes 
Offline Forms Yes 
Pre-made Templates Yes 
Quizzes / Questionnaires Yes 
Reporting / Data Visualization Yes 
Signup Forms Yes 
Surveys Yes 

SMS Survey

Alerts / Notifications Yes 
Analytics / Reporting Yes 
Audience Targeting Yes 
Campaign Management No 
Contact Management Yes 
Customizable Templates Yes 
Keyword Tracking No 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Scheduled Messaging Yes 
Survey Builder Yes 
Template Management Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey Yes 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey No 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

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