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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Automatically gather and organize data from a variety of sources. Flow is capable of interpreting industrial data historians, SQL databases, online data repositories, IoT devices, as well as Excel spreadsheets and text files. In addition, Flow supports manual data input through customizable forms. The Flow Information Platform ensures a singular, accurate representation of your data for effective mining, analytics, and decision-making processes. By leveraging the robust Flow Calculation Engine, you can generate calculated KPI metrics from both collected and manually input data. Implement various calculations such as "roll up," moving window, and predictive analyses for future dates. Enhance the relevance of your KPIs by associating them with production occurrences like batches, shift teams, and product changeovers. Assess your KPIs against established targets or thresholds, highlighting areas that may require further investigation. Ultimately, the Flow Information Platform equips you with comprehensive insights for both operational and strategic decision-making, facilitated through intuitive reports and dashboards that streamline the data interpretation process. This ensures that stakeholders have easy access to critical information for informed decisions.

Description

As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk No 
Groove No 
HappyFox No 
Kayako No 
Microsoft Teams No 
Salesforce No 
Zendesk No 
eCargo Yes 

Integrations

Freshdesk Yes 
Groove Yes 
HappyFox Yes 
Kayako Yes 
Microsoft Teams Yes 
Salesforce Yes 
Zendesk Yes 
eCargo No 

Pricing Details

$350.00/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$8.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Flow Software

Founded

2004

Country

New Zealand

Website

www.flow-software.com

Vendor Details

Company Name

Bluepen Software

Founded

2016

Country

United States

Website

www.bluepensoftware.com

Product Features

EDI

AS2 Applications Yes 
AS2 Specification Compliance No 
Archiving & Retention No 
Certificate Management No 
Configuration Data Searching Yes 
Data Format Translator Yes 
Flexible Licensing Yes 
Full Logging Yes 
Labeling Yes 

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

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