Average Ratings 0 Ratings
Average Ratings 4 Ratings
Description
Are you looking to unleash your business's full potential? Foster connections with customers by utilizing engaging platforms such as WhatsApp and Facebook. Direct interactions will not only enhance lead generation but also increase revenue, allowing you to create a significant impact on your overall success!
By offering your customers an array of communication choices, you can effectively differentiate between retaining existing clients and attracting new ones. Ensuring they can easily reach out to you will lead to appreciation for your swift responses, which should be perceived as considerate and supportive! Delivering an exceptional customer experience is crucial for establishing trust, which in turn fortifies relationships and elevates your brand's reputation.
Furthermore, managing customer interactions across various channels doesn't have to be overwhelming. The One-View Inbox consolidates all your communications into a single platform, facilitating effortless management and organization! This streamlined approach helps you stay on top of customer needs while enhancing your service delivery.
Description
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances
Languages supported:
Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Shopify
Slack
WordPress
Engagely.ai
Enterpret
Facebook
Freshservice
Kindly
Latenode
Integrations
Freshdesk
Shopify
Slack
WordPress
Engagely.ai
Enterpret
Facebook
Freshservice
Kindly
Latenode
Pricing Details
$46 per month
Free Trial
Free Version
Pricing Details
$15.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Floatchat
Founded
2023
Country
Singapore
Website
www.floatchat.ai/
Vendor Details
Company Name
Freshworks
Founded
2011
Country
United States
Website
www.freshworks.com/live-chat-software/
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking