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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Flip serves as a bridge between office staff and those in the production area. Its newsfeed feature allows for the dissemination of vital information, such as company updates and shift schedules, to the entire team, including non-desk personnel. Instantly connect with all employees through an intuitive application compatible with smartphones, tablets, and desktops. The platform ensures that your data remains GDPR-compliant and securely stored on European servers, providing top-notch protection for sensitive information. Developed in collaboration with works councils, Flip prioritizes the privacy of employees by preventing performance and work time monitoring. Communicate with your entire workforce through individual and group chats that span from the office to the production floor. Moreover, the app can be easily customized to reflect your corporate design without requiring any technical expertise. By utilizing Flip, the speed of information distribution increases, allowing for more efficient organization, management, and planning of work processes. With its user-friendly interface and robust security features, Flip revolutionizes workplace communication and operational efficiency.

Description

Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 No 
BigCommerce No 
Flywheel No 
Gorgias No 
Happy Returns No 
Justuno No 
Linc No 
Ordergroove No 
Qure4u No 
Recharge No 
Redo No 
Siena No 
Snowflake No 
Stay AI No 
The Hark Platform No 
Zoom Contact Center No 
Zowie No 
athenaOne No 

Integrations

8x8 Yes 
BigCommerce Yes 
Flywheel Yes 
Gorgias Yes 
Happy Returns Yes 
Justuno Yes 
Linc Yes 
Ordergroove Yes 
Qure4u Yes 
Recharge Yes 
Redo Yes 
Siena Yes 
Snowflake Yes 
Stay AI Yes 
The Hark Platform Yes 
Zoom Contact Center Yes 
Zowie Yes 
athenaOne Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Flip App

Founded

2018

Country

Germany

Website

www.getflip.com/de/

Vendor Details

Company Name

Flip

Founded

2018

Country

United States

Website

flipcx.com

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control No 
Video Conferencing No 

Alternatives

Alternatives

Flipped Reviews

Flipped

Crucial Human