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Description

The FlexOne Business Management System allows dealerships to operate with greater efficiency while significantly reducing expenses. Our user-friendly, cloud-based BMS solution provides real-time integration across all departments, complete with unlimited archiving and data mirroring for backup. Compared to traditional installed software, this system offers enhanced efficiency, resulting in lower costs than competitors. One of the standout attributes of FlexOne is its simple navigation, making it easy for users to access what they need. Many features found in other BMS products often go underutilized, but FlexOne is designed to maximize value by taking market feedback into account during development. Additionally, FlexOne includes built-in integration with our Loan Origination System, as well as connections to your OEM's parts and shipping systems, and facilitates easy integration with third-party market providers. By using FlexOne, dealerships gain improved access to essential market stakeholders, ultimately enhancing their operational capabilities and market presence. This comprehensive approach ensures that dealerships are well-equipped to meet the demands of today’s competitive landscape.

Description

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AskSid No 
Calabrio Quality Management No 
CallFinder No 
Daisee No 
Enthu.ai No 
IBM watsonx Assistant No 
Make No 
Manago AI No 
NetSuite No 
Pipedream No 
Rayven No 
Replicant No 
Salesforce No 
Spoke Phone No 
Symbl No 
WebRezPro No 
Zapier No 
Zendesk No 
Zoom Phone No 

Integrations

AskSid Yes 
Calabrio Quality Management Yes 
CallFinder Yes 
Daisee Yes 
Enthu.ai Yes 
IBM watsonx Assistant Yes 
Make Yes 
Manago AI Yes 
NetSuite Yes 
Pipedream Yes 
Rayven Yes 
Replicant Yes 
Salesforce Yes 
Spoke Phone Yes 
Symbl Yes 
WebRezPro Yes 
Zapier Yes 
Zendesk Yes 
Zoom Phone Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1.00/user
$1 per active user hour / $150 named user pricing
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Access Matrix Technologies

Founded

2004

Country

India

Website

www.accessmatrix.in

Vendor Details

Company Name

Twilio

Founded

2008

Country

United States

Website

www.twilio.com/en-us/flex

Product Features

Auto Dealer

Accounting Yes 
Buy-Here-Pay-Here No 
Collections Management Yes 
Contact Database Yes 
Customer Database Yes 
Document Management Yes 
F&I Management No 
Financing Management No 
Form Printing No 
Inventory Management Yes 
Lease Management No 
New Car Dealer Yes 
New Car Lot No 
Online Inventory No 
Parts Management No 
Sales Management No 
Service Department Yes 
Used Car Lot Yes 
Website Integration Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud Communication Platform

Audio / Video Conferencing No 
Call Center No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
IVR / Voice Recognition No 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management Yes 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Workforce Optimization (WFO)

Interaction Analytics Yes 
Liability Recording No 
Performance Management Yes 
Quality Management Yes 
Real-time Guidance No 
Reporting Yes 
Speech Analytics No 
Surveying No 
Workforce Management Yes 
eLearning No 

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