Average Ratings 2 Ratings
Average Ratings 1 Rating
Description
Flex83 Application Enablement Platform enables you to reimagine IoT innovation. You can create compelling and powerful IoT solutions faster than ever before, and at a fraction the cost.
- Use no-code workflows to build professional-grade connect/monitor/analyze/manage solutions fast.
- Connect to virtually any device with low-code tools, add custom business logic, create custom dashboards and launch multiple applications.
- Use the SaaS model to build and prove your solution. Then scale using a "pay-as-you-grow" model.
With the right tools and workflows, you can create IoT applications that are sophisticated in a matter of hours. This allows you to quickly build what your customers or business need, without worrying about lengthy development cycles, underlying complexity or large budgets. You can iteratively improve your solution to expand your capabilities and drive greater customer value. The Flex83 platform has been tested on 65M devices. Flex83 is worth a try!
Description
Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform.
Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience.
Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
Yes
Apache Kafka
Yes
AskSid
No
Calabrio Quality Management
No
CallFinder
No
GitHub
Yes
Hadoop
Yes
IBM watsonx Assistant
No
Jenkins
Yes
Kubernetes
Yes
Integrations
Amazon Web Services (AWS)
No
Apache Kafka
No
AskSid
Yes
Calabrio Quality Management
Yes
CallFinder
Yes
GitHub
No
Hadoop
No
IBM watsonx Assistant
Yes
Jenkins
No
Kubernetes
No
Pricing Details
$200 per month
Experience Flex83 for as little as $200 / Month. Add features & scale as you need them.
Free Trial
Yes
Free Version
No
Pricing Details
$1.00/user
$1 per active user hour / $150 named user pricing
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
IoT83
Founded
2016
Country
United States
Website
www.iot83.com
Vendor Details
Company Name
Twilio
Founded
2008
Country
United States
Website
www.twilio.com/en-us/flex
Product Features
Application Development
Access Controls/Permissions
Yes
Code Assistance
Yes
Code Refactoring
Yes
Collaboration Tools
Yes
Compatibility Testing
No
Data Modeling
Yes
Debugging
Yes
Deployment Management
Yes
Graphical User Interface
Yes
Mobile Development
Yes
No-Code
Yes
Reporting/Analytics
Yes
Software Development
Yes
Source Control
Yes
Testing Management
No
Version Control
Yes
Web App Development
No
IoT
Application Development
Yes
Big Data Analytics
Yes
Configuration Management
Yes
Connectivity Management
Yes
Data Collection
Yes
Data Management
Yes
Device Management
Yes
Performance Management
Yes
Prototyping
Yes
Visualization
Yes
Low-Code Development
AI-Assisted Development
Yes
Business Process Automation
Yes
Collaborative Development
Yes
Data Aggregation and Publishing
Yes
Deployment Management
Yes
Drag & Drop
Yes
Integrations Management
Yes
Iteration Management
Yes
Performance Monitoring
Yes
Requirements Management
No
Templates
Yes
Visual Modeling
Yes
Web / Mobile App Development
Yes
Workflow Management
No
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
No
Data Blending
Yes
Data Mining
Yes
Demand Forecasting
No
For Education
No
For Healthcare
No
Modeling & Simulation
Yes
Sentiment Analysis
No
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Cloud Communication Platform
Audio / Video Conferencing
No
Call Center
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
IVR / Voice Recognition
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Workforce Optimization (WFO)
Interaction Analytics
Yes
Liability Recording
No
Performance Management
Yes
Quality Management
Yes
Real-time Guidance
No
Reporting
Yes
Speech Analytics
No
Surveying
No
Workforce Management
Yes
eLearning
No