Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We offer the ability to tailor your survey with any desired language, phrasing, scale, or quantity of questions. You can also integrate sophisticated metrics such as benchmarking, employee Net Promoter Score (NPS), and engagement evaluations. Choose your preferred deployment method, whether it be a general survey link, personalized email invitations, text messages, paper surveys, or offline tablets. Our reporting packages feature a diverse array of components, allowing for unlimited participation and extensive report segmentation, which will give you a comprehensive understanding of performance across all survey questions and subjects. We have crafted various reporting formats for employee satisfaction surveys to meet the requirements of every stakeholder in your organization. Additionally, each client is paired with a dedicated research specialist who will provide complete support throughout the entire employee satisfaction survey journey, ensuring a seamless experience. This personalized assistance not only enhances the quality of the results but also fosters a collaborative relationship aimed at improving employee engagement.

Description

An effective Customer Experience program extends beyond merely achieving immediate business gains; it plays a crucial role in strategic planning and long-term initiatives that lead to a greater return on investment. By utilizing Happ, you can effectively assess the key customer experiences that enhance customer loyalty, boost employee morale, and drive revenue growth. Managing customer experiences is instrumental in elevating overall business performance. Gaining insights into your customers' needs and what matters most to their satisfaction allows you to prioritize effectively while minimizing investment risks. The HAPP platform for customer experience management offers several noteworthy features. It includes digital surveys that can be dispatched through various online channels to maximize engagement. The entire process of gathering insights is fully automated, initiated by transactions and supported by straightforward integrations. Leveraging machine learning, the platform ensures that you ask the appropriate questions to the right customers at optimal moments, thereby eliminating customer frustration and enhancing survey experiences. Additionally, these features work synchronously to create a seamless experience that empowers businesses to make informed decisions based on real-time feedback.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$2,500 one-time payment
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Flex Surveys

Founded

2013

Country

Canada

Website

flexsurveys.com

Vendor Details

Company Name

Happ Consulting Services

Founded

2015

Country

United Kingdom

Website

www.happcons.com

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards Yes 
Employee Guides Yes 
Employee Recognition Yes 
Feedback Management Yes 
Goal Management Yes 
Health & Wellness Programs Yes 
Performance Management Yes 
Pulse Surveys Yes 

Product Features

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Alternatives

Alternatives

Happ CX Platform Reviews

Happ CX Platform

Happ Consulting Services
ZipSurvey Reviews

ZipSurvey

Reliant
Expressyon Reviews

Expressyon

DYMENSION
SpeakUP Reviews

SpeakUP

Human Predictive Intelligence