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Description
Maximize your shop efficiency by receiving proactive maintenance reminders, allowing you to schedule necessary upkeep while your equipment is already undergoing repairs. Effectively oversee maintenance schedules, registrations, inspections, and additional tasks. Develop detailed fleet maintenance checklists tailored for your technicians and mechanics. Each year, many companies waste significant resources on parts due to poor management practices. Fleet Harmony simplifies this process by automatically incorporating parts and monitoring warranty status for each unit, ensuring you receive timely notifications about warranties right within the maintenance work order interface. To enhance your control over stockroom inventory, a robust parts inventory management system is also provided. This dedicated parts management feature alone can lead to substantial savings. Additionally, you will have quick access to practical maintenance management reports in PDF format, which can be generated with just a few simple clicks, making your workflow even more efficient. By implementing these systems, you empower your team to streamline operations and reduce unnecessary expenditures.
Description
Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$99/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Fleet Harmony
Website
www.fleetharmony.com
Vendor Details
Company Name
KeplaCloud
Founded
2026
Country
United States
Website
keplacloud.com/tech-support-pro
Product Features
Fleet Maintenance
Cost Tracking
Yes
Fuel Tracking
Yes
Maintenance History
Yes
Maintenance Scheduling
Yes
Parts Inventory Management
No
Repair Tracking
Yes
Tire Management
No
Vehicle Information
Yes
Warranty Tracking
Yes
Work Order Management
Yes
Fleet Management
Dispatch Management
Yes
Employee Management
Yes
Fuel Management
Yes
GPS Tracking
Yes
Incident Reporting
Yes
Inspection Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Mileage Tracking
Yes
Motor Pool
No
Routing
No
Tire Management
No
VIN Lookup
Yes
Work Order Management
Yes
Transportation Dispatch
Billing & Invoicing
Yes
Computer Aided Dispatch
No
Customer Database
No
Emergency Dispatch
No
Fuel Management
No
Mileage Tracking
Yes
Order Management
Yes
Routing
No
Scheduling
No
Vehicle Tracking
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
