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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Tame the chaos of information within your organization. Understand the insights your company possesses. By consolidating your data sources, you can establish a centralized repository for knowledge that enables both your team and your customers to swiftly locate the information they require. Enhance your organization’s efficiency by cutting down the time employees waste searching for necessary information by as much as 50%. Accelerate your development and research initiatives through the application of NLP technology. Begin leveraging your existing knowledge to ensure that your team does not repeatedly perform redundant tasks. Frequently, teams find themselves redoing and rewriting reports and assignments, essentially retracing steps that have already been taken. Despite extensive analysis and testing of numerous solutions aimed at improving knowledge sharing and management, few have proven effective. Knowledge workers typically spend around 24% of their work hours searching for information, and more often than not, they come up empty-handed. This inefficiency not only hampers productivity but also stifles innovation within the organization.

Description

A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Desktop.com
Egnyte
Gmail
Google Drive
Indent
Rippling
Teamstack
Zendesk
Zoho CRM

Integrations

Desktop.com
Egnyte
Gmail
Google Drive
Indent
Rippling
Teamstack
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$57.00/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Flaps

Founded

2019

Country

Spain

Website

getflaps.com

Vendor Details

Company Name

Blue Mango Learning Systems

Founded

2004

Country

United States

Website

www.bluemangolearning.com

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Alternatives

Alternatives

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