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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Flame Analytics stands at the forefront of Big Data and AI technology, facilitating the enhancement of physical environments through its advanced omnichannel digital marketing and analytics solutions. By harnessing the capabilities of Big Data and AI, Flame empowers businesses to elevate their physical spaces significantly. Utilizing both standard and plug-and-play hardware, the platform effectively bridges the gap between the digital and physical realms, providing robust analytics and marketing capabilities. This transformative approach ignites new energy within your physical locations, fostering distinctive and unforgettable experiences. Gain valuable insights into customer behavior and assess the performance of your spaces with the industry's most comprehensive analytics tools. Moreover, establish effective communication pathways with clients and visitors using onboarding solutions like Guest WiFi and mobile applications. By segmenting audiences based on customer behavior, you can deploy personalized digital marketing campaigns tailored to specific locations. Elevate the customer experience beyond expectations and witness unparalleled engagement as a result. Embrace the future of smart spaces with Flame Analytics.

Description

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
Amazon Connect
Apple Business Chat
Aruba Cloud
Cisco Adaptive Security Appliance (ASA)
Cisco Meraki
Confluence
ExtremeCloud IQ
Ignite
Instagram
Jira
LINE
Red Box
Shopify
Tripadvisor
Twilio
WeChat
Zendesk

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
Amazon Connect
Apple Business Chat
Aruba Cloud
Cisco Adaptive Security Appliance (ASA)
Cisco Meraki
Confluence
ExtremeCloud IQ
Ignite
Instagram
Jira
LINE
Red Box
Shopify
Tripadvisor
Twilio
WeChat
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Flame Analytics

Founded

2013

Country

Spain

Website

flameanalytics.com/en/

Vendor Details

Company Name

Local Measure

Founded

2013

Country

Australia

Website

www.localmeasure.com

Product Features

Location-Based Marketing

Audience Demographics
Beacons (BLE)
Contextual Marketing
Footfall Analytics
Geofencing
Location Intelligence
Marketing Attribution
Marketing Automation
NFC
Personalization
Push Notifications
QR Codes
Reporting / Analytics
Social Marketing
Wi-Fi

People Counting

API
Anonymous Counting
Benchmarking
Car Counting
Conversion Tracking
Data Export
Events Statistics
Heatmaps
Mood/Age/Gender Recognition
Motion Detection
Reporting / Analytics
Retail Counting
Staff Exclusion
WiFi Tracking
Zone / Area Monitoring

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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