Average Ratings 431 Ratings

Total
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Average Ratings 0 Ratings

Total
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support

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Description

Do you need a better way of reaching your customers? Fivestars is used by over 14,000 businesses to bring back customers 2x more often via text, email and mobile apps marketing tools. To sign up customers, we provide a free Customer Touchscreen. AutoPilot and Unlimited Promotions allow you to stay in the forefront of your customers' minds by automatically reaching them with the right offer at just the right moment. We provide detailed reporting on the spend and visit patterns of your customers.

Description

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Birdeye Yes 
Airtable No 
Breezy HR No 
Calendly No 
Campaign Monitor No 
ConnectWise PSA No 
Copper No 
Databox No 
Facebook No 
Google Analytics No 
Google Forms No 
Microsoft Dynamics 365 No 
Ortto No 
Peaka No 
RescueTime No 
SendGrid No 
Streak No 
Teamwork Desk No 
eSputnik No 
sensedata No 

Integrations

Birdeye Yes 
Airtable Yes 
Breezy HR Yes 
Calendly Yes 
Campaign Monitor Yes 
ConnectWise PSA Yes 
Copper Yes 
Databox Yes 
Facebook Yes 
Google Analytics Yes 
Google Forms Yes 
Microsoft Dynamics 365 Yes 
Ortto Yes 
Peaka Yes 
RescueTime Yes 
SendGrid Yes 
Streak Yes 
Teamwork Desk Yes 
eSputnik Yes 
sensedata Yes 

Pricing Details

$299 per month
Free Trial No 
Free Version No 

Pricing Details

$39 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Fivestars Loyalty

Founded

2011

Country

United States

Website

www.fivestars.com

Vendor Details

Company Name

Retently

Founded

2015

Country

United States

Website

www.retently.com

Product Features

Customer Loyalty

CRM Yes 
Corporate Memberships Yes 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System Yes 
Loyalty Card System Yes 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking Yes 
Rewards Management Yes 

Loyalty Management

CRM Yes 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System Yes 
Loyalty Card System Yes 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking Yes 
Rewards Management Yes 
White Label No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools Yes 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System Yes 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

NPS

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