Compare Five9 vs. Intermedia Unite in 2026

Intermedia Unite

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Average Ratings 2 Ratings

Total

ease

features

design

support

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Average Ratings 1,631 Ratings

Total

ease

features

design

support

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Description

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

Description

Intermedia Unite is an all-in-one business communications and collaboration platform designed to keep employees connected and responsive across locations, devices, and teams. The solution combines cloud phone service, video meetings, team messaging, file sharing, customer engagement tools, and productivity features into one integrated platform. By consolidating multiple communication tools, Unite reduces app switching and gives employees a simpler way to call, meet, chat, share files, and engage customers from desktop or mobile devices. Its enterprise-grade calling system includes more than 100 voice features that support professional business communications and consistent customer interactions. The platform also supports enhanced Microsoft Teams experiences, helping organizations extend communication capabilities within their existing collaboration environment. AI features such as transcription, summaries, and conversation insights help users retain important information, identify follow-up actions, and improve team efficiency. Mobile and desktop apps allow employees to maintain a consistent business identity whether they are in the office, remote, or on the go. Backed by strong uptime commitments and J.D. Power-certified support, Intermedia Unite is built for reliability and ease of use. By unifying communications, collaboration, and engagement, Unite helps organizations increase productivity while improving the way teams serve customers.

API Access

Has API No

API Access

Has API Yes

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Integrations

Microsoft Dynamics 365 Yes

Salesforce Yes

ServiceNow Yes

Zendesk Yes

AmplifAI Yes

Blotout Yes

ChannelMix Yes

Cogito Yes

Empirix Yes

ExecVision Yes

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Explore All 105 Integrations

Integrations

Microsoft Dynamics 365 Yes

Salesforce Yes

ServiceNow Yes

Zendesk Yes

AmplifAI No

Blotout No

ChannelMix No

Cogito No

Empirix No

ExecVision No

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Explore All 22 Integrations

Pricing Details

$100.00 per user per month

Inbound, Outbound, and Blended Dialer packages available

Free Trial No

Free Version No

Pricing Details

$22.99/user

Contact us today to get a custom quote for your business.

Free Trial No

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows Yes

Mac Yes

Linux No

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Types of Training

Training Docs Yes

Webinars No

Live Training (Online) No

In Person No

Vendor Details

Company Name

Five9

Founded

2001

Country

United States

Website

go.five9.com/call-center-software

Vendor Details

Company Name

Intermedia

Founded

1993

Country

United States

Website

www.intermedia.com

Product Features

AI Dialers

AI Voice Agents

Auto Dialer

Call Center Management Yes

Call Recording Yes

Call Reporting Yes

Call Scripting Yes

Lead Management Yes

Power Dialer Yes

Predictive Dialer Yes

Preview Dialer Yes

Progressive Dialer Yes

Surveys No

Call Center

Blended Call Center Yes

Call Logging Yes

Call Recording Yes

Call Scripting Yes

Campaign Management Yes

Database No

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer Yes

Progressive Dialer Yes

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Call Center Infrastructure (CCI)

Call Monitoring

Call Recording

Archiving Yes

Call Sharing Yes

Distributed Call Recording Yes

Event Triggered Recording Yes

File Transfer Yes

Instant Retrieval Yes

On-Demand Recording Yes

Recording Bookmarking Yes

Scheduled Recording Yes

Screen Activity Recording Yes

Video Call Recording Yes

Contact Center as a Service (CCaaS)

Contact Center Quality Assurance

Customer Engagement

Analytics Yes

Churn Management No

Communication Management Yes

Community Management No

Content Syndication No

Feedback Collection Yes

Gamification No

Live Chat Yes

Video Content No

Customer Experience

Action Management Yes

Analytics Yes

Customer Segmentation Yes

Dashboard Yes

Feedback Management Yes

Knowledge Management Yes

Multi-Channel Collection Yes

Sentiment Analysis Yes

Survey Management No

Text Analysis Yes

Trend Analysis Yes

Customer Service

Alerts / Escalation No

Appointment Management No

Call Center Management No

Email Management No

Knowledge Base No

Live Chat Yes

Performance Metrics No

Queue Management No

Self Service Portal Yes

Social Media Integration No

Surveys & Feedback No

Virtual Assistant No

Workflow Management No

Customer Success

Account Alerts No

Account Management No

Communication Management Yes

Customer Engagement Yes

Customer Lifecycle Management Yes

Health Score No

Onboarding No

Revenue Management No

Usage Tracking / Analytics Yes

Win / Loss Analysis No

Experience Orchestration

IVR

Call Center Yes

Call Logging Yes

Call Recording Yes

Call Routing Yes

Multiple Scripts Yes

Phone Key Input Yes

Survey Management Yes

Text to Speech Yes

Voice Customization Yes

Voice Mail Yes

Power Dialers

Predictive Dialer

Call Monitoring Yes

Call Recording Yes

Call Results Yes

Call Transfer Yes

Callback Scheduling Yes

Campaign Specific Caller ID Yes

Contact Management Yes

FCC Compliance Yes

FTC Compliance Yes

Lead Capture Yes

Lead Management Yes

Sales Dialers

Sales Enablement

Collaboration No

Contact Management Yes

Content Management No

Document Management No

Goals / Quota Management Yes

Lead Management Yes

Meeting Management No

Performance Management Yes

Presentation Management No

Proposal Management No

Territory Management Yes

Training Management No

Telemarketing

Auto Dialer Yes

CRM Yes

Call Logging Yes

Call Recording Yes

Call Routing Yes

Call Scripting Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Lead Distribution Yes

Outbound Call Center Yes

Telephony

Auto-Dialer No

Call Center Management No

Call Monitoring No

Contact Management No

IVR / Voice Recognition No

Inbound Reporting No

Outbound Reporting No

Predictive Dialer No

Telemarketing Management No

VoIP No

Voice & Data Integration No

Workforce Optimization (WFO)

Interaction Analytics No

Liability Recording No

Performance Management No

Quality Management No

Real-time Guidance No

Reporting No

Speech Analytics No

Surveying No

Workforce Management No

eLearning No

Product Features

AI Receptionists

Business Phone Systems

Call Logging Yes

Call Monitoring Yes

Call Recording Yes

Call Routing Yes

Employee Directory Yes

IVR / Voice Recognition Yes

Mobile Access Yes

Virtual Call Center Yes

Web Conferencing Yes

Business VoIP

Call Parking Yes

Call Recording Yes

Contact Management Yes

Encryption Yes

IVR / Voice Recognition Yes

Ring Groups Yes

SIP Trunking Yes

Unified Communications Yes

Voice Quality Enhancement Yes

Call Center

Intermedia® Contact Center empowers organizations to provide swift, customized customer interactions across multiple channels. By integrating voice, chat, SMS, and email into a single platform, it allows teams to interact with customers effortlessly without the need to toggle between different tools. Advanced routing and self-service options ensure that customers are promptly connected to the appropriate resources, while automating common inquiries helps minimize wait times. Customer service agents enjoy easy access to essential information, such as customer context and interaction history, along with collaborative tools that enhance issue resolution efficiency. The platform's AI-driven capabilities, including real-time support, summaries, and actionable insights, assist agents and enable supervisors to enhance both performance and service quality. Comprehensive dashboards, reporting features, and secure recording ensure transparency and assist with compliance requirements. With a remarkable 99.999% uptime and support recognized by J.D. Power, it guarantees dependable performance—leading to improved service, heightened team productivity, and streamlined communications with customers.

Blended Call Center No

Call Logging No

Call Recording No

Call Scripting No

Campaign Management No

Database No

Escalation Management No

IVR / Voice Recognition No

Inbound Call Center No

Manual Dialer No

Outbound Call Center No

Predictive Dialer No

Progressive Dialer No

Queue Management No

Real-time Chat No

Reporting/Analytics No

Contact Center as a Service (CCaaS)

Intermedia® Contact Center empowers businesses to provide quick, tailored customer interactions across all channels. By integrating voice, chat, SMS, and email into a single platform, it allows teams to connect with customers effortlessly without the need to switch between different tools. With intelligent routing and self-service options, customers are swiftly directed to the appropriate resources, while automation of common inquiries helps minimize wait times. Agents can view customer context, interaction history, and collaboration tools all in one location, enabling quicker issue resolution. The platform includes AI-driven functionalities such as real-time support, summaries, and analytical insights that assist agents and enhance supervisors' ability to elevate performance and service standards. Comprehensive dashboards, reporting, and secure recording capabilities ensure transparency and aid in compliance. Supported by a remarkable 99.999% uptime and certified assistance from J.D. Power, this solution guarantees dependable performance—leading to improved service, more efficient teams, and streamlined customer communication.