Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Five Star Hotel Software Corporation specializes in the development, sale, installation, training, and support of its distinctive suite of fully integrated software solutions tailored for hotels and resorts. Since our inception in 1994, we have maintained an unwavering commitment to addressing our clients' needs and incorporating their feedback, resulting in hotel software that is user-friendly, highly reliable, and remarkably cost-efficient due to its minimal support requirements. Over the past five years, we have maintained an impressive average of less than 0.3 after-hours support calls per hotel annually, showcasing our dedication to reliability and user satisfaction. We also guarantee a swift 20-minute response time for all support inquiries, further emphasizing our commitment to excellent service. Five Star Hotel Software Corp provides two main software suites: Full Five Star and Five Star Lite. The Full Five Star program is ideal for establishments with over 44 rooms, as well as for those smaller properties with fewer than 44 rooms that offer exceptional services, such as resorts or specialty inns. Both software suites seamlessly integrate with a range of additional modules offered by Five Star, ensuring comprehensive solutions for all hotel management needs. This holistic approach not only enhances operational efficiency but also allows our clients to focus more on delivering exceptional guest experiences.
Description
Customers can be turned into marketing machines. Get more 5-star reviews, be found in local searches, get more customers, and engage customers. Transform your emails and texts into reliable reviews. Improve customer service by learning how customers feel. New reviews can lead to higher search rankings and more customers coming to your door. Customers will become raving fans. Chat with them, solicit feedback and get reviews in one place. Swell is the top platform for local business growth.
API Access
Has API
No
API Access
Has API
No
Integrations
CareStack
No
DentiMax
No
Denticon
No
Facebook
No
Fusion
No
Hemi
No
Judge.me
No
Kasper
No
Lyftrondata
No
Modento
No
Integrations
CareStack
Yes
DentiMax
Yes
Denticon
Yes
Facebook
Yes
Fusion
Yes
Hemi
Yes
Judge.me
Yes
Kasper
Yes
Lyftrondata
Yes
Modento
Yes
Pricing Details
$1495
Free Trial
Yes
Free Version
No
Pricing Details
No Start Up Fees.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Five Star Hotel Software
Founded
1994
Country
Canada
Website
www.fivestarhotelsystems.com
Vendor Details
Company Name
Swell CX
Founded
2016
Country
United States
Website
www.swellcx.com
Product Features
Hospitality Property Management
Built-in Accounting
Yes
CRM
Yes
Catering
No
Employee Management
No
Extended Stay
Yes
Front Office Management
No
GDS / OTA Integration
No
Group Management
No
Guest Experience (GEM)
No
Housekeeping Management
No
Loyalty Program
Yes
Maintenance Management
No
Marketing Automation
Yes
Marketing Management
No
Multi-Property
No
Online Booking
No
Point of Sale (POS)
No
Reservations Management
No
Reviews Management
No
Single Property
No
Vacation Rental
No
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Reputation Management
Campaign Management
Yes
Gamification
Yes
Response Management
No
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
No
Social Media Metrics
Yes
Social Media Monitoring
Yes
White Label
No
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
No
White Label
No