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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

FiveCRM is the only customer relationship management system designed exclusively for telemarketing purposes. It offers a highly customizable solution for sales teams focused on outbound strategies and lead generation. By enhancing the outbound sales process, FiveCRM plays a crucial role in monitoring and improving the performance of any sales team. Regardless of the product or service being sold, this platform delivers valuable insights that can boost overall company performance. As a comprehensive CRM solution, FiveCRM simplifies the tasks of both outbound and inbound telemarketers by equipping them with essential tools to enhance their speed, effectiveness, and efficiency. Users can easily manage and track their calls, leads, contacts, and closed deals. Additionally, FiveCRM includes a native application builder, enabling users to create reports that keep their team informed and motivated to achieve their sales goals. With its robust features, FiveCRM stands out as an indispensable asset for telemarketing operations.

Description

Develop call scripts designed to replicate the achievements of your top sales representatives! Agents can utilize these dynamic scripts within their CRM systems, while the platform meticulously tracks the detailed analytics of the paths followed by your team. This interactive tool offers guidance for call center agents across various domains such as technical support, compliance with business processes, telemarketing, lead qualification, and beyond. It also helps in redirecting incoming calls and enhancing customer satisfaction (CSAT) through an interactive self-service experience for customers. You can create applications based on business processes that seamlessly integrate with enterprise data. Powered by an innovative Decision Network Architecture (DNA), Yonyx Map View introduces a groundbreaking solution for designing and visualizing customer interaction flows driven by decision trees. By starting with a symptom, customers can engage in an interactive troubleshooting experience, navigating through a decision tree to identify the root cause and find the appropriate solution promptly. This empowers customers to resolve issues efficiently while minimizing the need for direct agent assistance.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

CloudCall Yes 
Freshdesk No 
Gmail Yes 
Google Calendar Yes 
LinkedIn Yes 
Mailchimp Transactional Email (Mandrill) Yes 
Microsoft Outlook Yes 
NetSuite No 
QuickBooks Online Yes 
Salesforce Yes 
Salesforce Agentforce Service No 
ServiceNow No 
X (Twitter) Yes 
Xero Yes 
Zendesk No 

Integrations

CloudCall No 
Freshdesk Yes 
Gmail No 
Google Calendar No 
LinkedIn No 
Mailchimp Transactional Email (Mandrill) No 
Microsoft Outlook No 
NetSuite Yes 
QuickBooks Online No 
Salesforce No 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
X (Twitter) No 
Xero No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

FiveCRM

Founded

1991

Country

United States

Website

www.fivecrm.com

Vendor Details

Company Name

Yonyx

Founded

2010

Country

United States

Website

corp.yonyx.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Telemarketing

Auto Dialer No 
CRM No 
Call Logging No 
Call Recording No 
Call Routing No 
Call Scripting No 
IVR / Voice Recognition No 
Inbound Call Center No 
Lead Distribution No 
Outbound Call Center No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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