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Description

FiveCRM is the only customer relationship management system designed exclusively for telemarketing purposes. It offers a highly customizable solution for sales teams focused on outbound strategies and lead generation. By enhancing the outbound sales process, FiveCRM plays a crucial role in monitoring and improving the performance of any sales team. Regardless of the product or service being sold, this platform delivers valuable insights that can boost overall company performance. As a comprehensive CRM solution, FiveCRM simplifies the tasks of both outbound and inbound telemarketers by equipping them with essential tools to enhance their speed, effectiveness, and efficiency. Users can easily manage and track their calls, leads, contacts, and closed deals. Additionally, FiveCRM includes a native application builder, enabling users to create reports that keep their team informed and motivated to achieve their sales goals. With its robust features, FiveCRM stands out as an indispensable asset for telemarketing operations.

Description

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
2Ring Dashboards & Wallboards No 
Bland Speech v3 No 
Calabrio Quality Management No 
ChannelMix No 
Chorus by ZoomInfo No 
Enthu.ai No 
Freshdesk No 
Google Cloud Contact Center AI No 
Klariqo No 
Level AI No 
LinkedIn Yes 
LumenVox No 
LumenVox Automatic Speech Recognition (ASR) No 
Microsoft Outlook Yes 
NetSuite No 
Peeklogic Jira Connector No 
Verint EdgeVMS No 
WEBTEXT No 
Xero Yes 

Integrations

Salesforce Yes 
2Ring Dashboards & Wallboards Yes 
Bland Speech v3 Yes 
Calabrio Quality Management Yes 
ChannelMix Yes 
Chorus by ZoomInfo Yes 
Enthu.ai Yes 
Freshdesk Yes 
Google Cloud Contact Center AI Yes 
Klariqo Yes 
Level AI Yes 
LinkedIn No 
LumenVox Yes 
LumenVox Automatic Speech Recognition (ASR) Yes 
Microsoft Outlook No 
NetSuite Yes 
Peeklogic Jira Connector Yes 
Verint EdgeVMS Yes 
WEBTEXT Yes 
Xero No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$100.00 per user per month
Inbound, Outbound, and Blended Dialer packages available
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

FiveCRM

Founded

1991

Country

United States

Website

www.fivecrm.com

Vendor Details

Company Name

Five9

Founded

2001

Country

United States

Website

go.five9.com/call-center-software

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Telemarketing

Auto Dialer No 
CRM No 
Call Logging No 
Call Recording No 
Call Routing No 
Call Scripting No 
IVR / Voice Recognition No 
Inbound Call Center No 
Lead Distribution No 
Outbound Call Center No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Sales Enablement

Collaboration No 
Contact Management Yes 
Content Management No 
Document Management No 
Goals / Quota Management Yes 
Lead Management Yes 
Meeting Management No 
Performance Management Yes 
Presentation Management No 
Proposal Management No 
Territory Management Yes 
Training Management No 

Telemarketing

Auto Dialer Yes 
CRM Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Call Scripting Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Lead Distribution Yes 
Outbound Call Center Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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