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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Businesses and consumers are reshaping their expectations regarding interactions with financial institutions, placing less emphasis on geographic presence and focusing instead on the institution's capability to engage with them effectively. Fiserv provides businesses with cutting-edge solutions designed to control costs, enhance and secure revenue, and manage the risks involved in payment processing while also fostering strong customer relationships. The current landscape has compelled financial institutions to reconsider the role of digital channels and real-time payment systems in meeting consumer demands for seamless experiences. With Fiserv’s offerings, whether customers are making payments in person, online, or via mobile devices, organizations can fully leverage the advantages of electronic payment processing. This adaptability not only meets the evolving needs of consumers but also positions businesses for sustained growth in a rapidly changing market.

Description

The abundance of consumer data—encompassing volume, velocity, and variety—has empowered companies to gain a profound understanding of consumer desires and preferences. However, many teams often rely on assumptions, outdated consumer behavior patterns, and legacy insights to develop products and services. This reliance can expose businesses to risks, as unsatisfied customers may leave, leading to a slowdown in innovation and hindering overall growth. Products or experiences that fail to adapt to the swiftly evolving needs of consumers face abandonment. By harnessing real-time feedback from over 120 sources and integrations within a single platform, organizations can gain a comprehensive understanding of consumer thoughts, feelings, and purchasing behaviors across all channels. With this knowledge, companies can confidently prioritize their development strategies to align with consumer demands, fostering customer loyalty while minimizing churn. Additionally, they can dynamically adjust their marketing campaigns based on current consumer insights, ensuring they remain relevant in a rapidly changing market landscape. Embracing these strategies will ultimately lead to a more resilient and responsive business model.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Access Auditor Yes 
Alacriti Yes 
Club Caddie Yes 
ConformX Yes 
CoreConnect Foundation Yes 
Exact Payments Yes 
Facebook No 
FirstClose Yes 
Hop Yes 
Loadbalancer.org Yes 
Micronotes Yes 
Olo Yes 
OneDine Yes 
Reddit No 
SavvyMoney Yes 
SurveyMonkey No 
TrueChecks Yes 
Zendesk No 
ebankIT Yes 
opus1.io Yes 

Integrations

Access Auditor No 
Alacriti No 
Club Caddie No 
ConformX No 
CoreConnect Foundation No 
Exact Payments No 
Facebook Yes 
FirstClose No 
Hop No 
Loadbalancer.org No 
Micronotes No 
Olo No 
OneDine No 
Reddit Yes 
SavvyMoney No 
SurveyMonkey Yes 
TrueChecks No 
Zendesk Yes 
ebankIT No 
opus1.io No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Fiserv

Founded

1984

Country

United States

Website

www.fiserv.com/en.html

Vendor Details

Company Name

HarmonizeAi

Website

www.harmonize.ai/

Product Features

Financial Services

Analytics No 
Branch Optimization No 
Channel Management No 
Compliance Management No 
Customer Engagement No 
Performance Management No 
Risk Management No 

Payment Gateways

ACH / eCheck support No 
Buyer Authentication No 
Credit / Debit Support No 
Customer Information Storage No 
Fraud Prevention No 
Invoicing No 
Multi-Currency No 
PCI Compliance No 
Point-of-Sale (POS) No 
Recurring Billing / Subscriptions No 
Reporting / Analytics No 

Payment Processing

ACH Check Transactions No 
Bitcoin Compatible No 
Debit Card Support No 
Gift Card Management No 
Mobile Payments No 
Online Payments No 
POS Transactions No 
Receipt Printing No 
Recurring Billing No 
Signature Capture No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives