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Description
First Contact offers robust software designed for agent workflows and call scripting, enhancing both inbound and outbound call management. The software is customized to align with your specific business rules through tailored workflow and management information. It features capabilities such as preview and progressive dialing, call blending, and seamless integration with your CRM systems and contact center services. Additionally, it boasts a user-friendly Workflow-Based Scripting function that facilitates informed conversations with customers, effectively guiding interactions while lowering training costs and minimizing risks in business processes. You can gather and analyze the results of each interaction, providing valuable insights into your business operations. This comprehensive solution ensures that your cloud-based call scripting software works in harmony with your existing telephony systems and CRM, ultimately enriching the customer experience and fostering greater operational efficiency. As a result, your organization can leverage data-driven insights to make informed decisions and improve overall service quality.
Description
Founded in January 2015, sipXcom emerged from a fork of the sipXecs project, initiated by the eZuce, Inc. development team. The sipXecs and SIPfoundry communities were struggling to expand their developer base due to a limiting contributor agreement, prompting the creation of sipXcom, which features an open contribution model. The source code for sipXcom is licensed under the copyleft-friendly AGLP v3 (Affero General Public License), ensuring greater flexibility for developers. Currently under development, SWARM is the codename for the upcoming iteration of the sipXcom and sipXecs projects, with a production launch expected in early 2017. This new platform will adopt a microservices-based architecture, enhancing scalability, reliability, and configurability beyond what sipX currently offers. SWARM is engineered to be compatible with any computing environment, including dedicated, virtual, or cloud servers, and also allows for hybrid setups that merge on-premise and cloud solutions. With these advancements, sipXcom aims to significantly improve user experience and functionality in the ever-evolving communication landscape.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
IBM Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
First Contact SAAS
Founded
1994
Country
United Kingdom
Website
www.firstcontactsaas.com
Vendor Details
Company Name
sipXcom
Founded
2015
Country
United States
Website
sipxcom.org
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration