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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Fireberry is a complete business management platform that can be tailored to meet your specific business needs. Fireberry helps your business work together from sales to customer service. We offer an affordable, flexible, powerful platform that is easy to implement. We have gathered all the tools that a business requires into one product, to meet the needs and requirements of every business. Fireberry helps you close more sales, improve customer service and gain valuable business insights. Easy to use, customize, and scale CRM platform.

Description

Customer experience (CX) is paramount in today’s market. Addressing it effectively in a digital-first landscape presents a dual challenge: transitioning from merely enhancing operational efficiency to achieving substantial business results, and strategically investing in digital CX initiatives to optimize their effectiveness. For over thirty years, we have partnered with global brands to unlock the potential of outstanding customer experiences. Our expertise extends to crafting CX strategies that align seamlessly with your goals and implementing customer journeys that leverage digital insights. This comprehensive methodology yields tangible results, as we combine talented individuals with tailored industry practices and cutting-edge technologies. Our solutions are designed to foster strategic business transformations, empowering you to distinguish your brand and establish a competitive edge across three essential pillars. In doing so, we not only enhance customer satisfaction but also drive long-term loyalty and brand advocacy.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 
Aircall Yes 
Gmail Yes 
Google Ads Yes 
Google Calendar Yes 
Google Contacts Yes 
Integry Yes 
Intercom Yes 
Mailchimp Yes 
Microsoft 365 Yes 
Microsoft Outlook Yes 
Slack Yes 
TikTok No 
Wix Yes 
WordPress Yes 
X (Twitter) No 
Zapier Yes 

Integrations

Facebook Yes 
Facebook Messenger Yes 
Instagram Yes 
WhatsApp Yes 
Aircall No 
Gmail No 
Google Ads No 
Google Calendar No 
Google Contacts No 
Integry No 
Intercom No 
Mailchimp No 
Microsoft 365 No 
Microsoft Outlook No 
Slack No 
TikTok Yes 
Wix No 
WordPress No 
X (Twitter) Yes 
Zapier No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Fireberry

Founded

2012

Country

Israel

Website

www.fireberry.com

Vendor Details

Company Name

ResultsCX

Country

United States

Website

resultscx.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives

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