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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

FireServiceRota delivers immediate visibility into the availability of on-call fire services while enhancing crew management for full-time fire stations, all within a single platform. This innovative system provides invaluable support and insights that guarantee readiness across the entire service, tailored to the unique crewing structures of each station. Full-time firefighters benefit from the ability to monitor their contractual obligations and effectively manage their shifts to maintain an even workload. Meanwhile, on-call or volunteer firefighters can seamlessly organize their schedules, ensuring their station remains prepared for any situation. The platform accurately tracks activities conducted, ensuring that firefighters receive fair compensation for their efforts. Additionally, it facilitates the interchange of crews between full-time and on-call stations, optimizing staffing levels to avoid both overstaffing and understaffing, as well as unnecessary overtime costs. With dynamic dashboards, users can gain comprehensive insights into performance metrics at both the regional and station levels with ease, making decision-making more straightforward and effective. This holistic approach to fire service management enhances operational efficiency and supports a more responsive firefighting service.

Description

I'm OnCall is an affordable and secure online help desk solution that enables businesses to provide remote assistance to their clients through the Internet. With this platform, you can deliver exceptional live chat support to your customers in just a few minutes. The service includes private URLs that can be easily embedded into your website, allowing you to implement a Live-Chat button for customer interaction. When customers wish to chat with an agent, they can do so effortlessly. Each support agent can manage up to 10 chat sessions simultaneously, which is especially useful during peak periods. I'm OnCall also facilitates a temporary connection to your customer's device without the need for any pre-installed applications. This capability empowers you to swiftly and effectively troubleshoot and resolve technical and IT issues by remotely accessing their computers. Furthermore, your support agents can connect from anywhere globally, which reduces travel expenses and saves valuable time while assisting your customers efficiently. With I'm OnCall, not only can you enhance your customer service, but you can also streamline your support processes significantly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

IFS Ultimo Yes 

Integrations

IFS Ultimo No 

Pricing Details

$99 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

FireServiceRota

Founded

2006

Country

Netherlands

Website

www.fireservicerota.co.uk

Vendor Details

Company Name

01 Communique

Website

www.01com.com/imoncall-remote-help-desk/

Product Features

Fire Department

Custom Map Views No 
Equipment Tracking No 
Event Calendar Yes 
Facility Pre-planning Data No 
In-Vehicle Navigation No 
Incident Response Checklists No 
Pictometry Imagery No 
Scheduling Yes 
Search No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management No 

Remote Desktop

Chat No 
Cross-Platform Access No 
File Transfer No 
Group View No 
Mobile Device Access No 
Multi Monitor Support No 
Record Remote Sessions No 
Remote Print No 
Remote Wake No 
User Management No 

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