Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
FireServiceRota delivers immediate visibility into the availability of on-call fire services while enhancing crew management for full-time fire stations, all within a single platform. This innovative system provides invaluable support and insights that guarantee readiness across the entire service, tailored to the unique crewing structures of each station. Full-time firefighters benefit from the ability to monitor their contractual obligations and effectively manage their shifts to maintain an even workload. Meanwhile, on-call or volunteer firefighters can seamlessly organize their schedules, ensuring their station remains prepared for any situation. The platform accurately tracks activities conducted, ensuring that firefighters receive fair compensation for their efforts. Additionally, it facilitates the interchange of crews between full-time and on-call stations, optimizing staffing levels to avoid both overstaffing and understaffing, as well as unnecessary overtime costs. With dynamic dashboards, users can gain comprehensive insights into performance metrics at both the regional and station levels with ease, making decision-making more straightforward and effective. This holistic approach to fire service management enhances operational efficiency and supports a more responsive firefighting service.
Description
I'm OnCall is an affordable and secure online help desk solution that enables businesses to provide remote assistance to their clients through the Internet. With this platform, you can deliver exceptional live chat support to your customers in just a few minutes. The service includes private URLs that can be easily embedded into your website, allowing you to implement a Live-Chat button for customer interaction. When customers wish to chat with an agent, they can do so effortlessly. Each support agent can manage up to 10 chat sessions simultaneously, which is especially useful during peak periods. I'm OnCall also facilitates a temporary connection to your customer's device without the need for any pre-installed applications. This capability empowers you to swiftly and effectively troubleshoot and resolve technical and IT issues by remotely accessing their computers. Furthermore, your support agents can connect from anywhere globally, which reduces travel expenses and saves valuable time while assisting your customers efficiently. With I'm OnCall, not only can you enhance your customer service, but you can also streamline your support processes significantly.
API Access
Has API
No
API Access
Has API
No
Integrations
IFS Ultimo
No
Pricing Details
$99 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
FireServiceRota
Founded
2006
Country
Netherlands
Website
www.fireservicerota.co.uk
Vendor Details
Company Name
01 Communique
Website
www.01com.com/imoncall-remote-help-desk/
Product Features
Fire Department
Custom Map Views
No
Equipment Tracking
No
Event Calendar
Yes
Facility Pre-planning Data
No
In-Vehicle Navigation
No
Incident Response Checklists
No
Pictometry Imagery
No
Scheduling
Yes
Search
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
No
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No