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Average Ratings 3 Ratings

Total
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features
design
support

Description

Effectively oversee your business prospects while fostering a tailored relationship with your clientele. You can manage your entire organization online at your convenience, regardless of time and place. Our fully Cloud-based solutions provide you with access from any device, ensuring you stay connected wherever you are. Start with only the users you need today, then scale up without limitations as your requirements evolve. We are committed to supporting your growth journey. With our 100% Cloud approach, you can eliminate worries about physical locations, hardware, or infrastructure. Experience the control and assurance necessary to operate your business with optimal flexibility and security. Whether you aim to implement our best management practices or create custom processes and integrations, our dedicated team is here to assist you in achieving your goals. Additionally, our solutions are designed to adapt as your business evolves, ensuring long-term success and innovation.

Description

Userlane is a digital adoption platform that allows anyone to learn any software in a matter of minutes. Our interactive guidance technology and virtual assistant on-demand provide contextual and tailored support for software users. Our solution is suitable for both employee training and onboarding (enterprise digitization) and customer onboarding (software vendors). Our interactive, step-by-step guides guide users through any browser-based software in real time. This helps them to achieve their goals quickly. Userlane helps customers and employees get onboarded faster, reduces support tickets by up to 75%, and improves productivity and user satisfaction. Our DAP is the perfect solution for companies with distributed workforces who want to automate and scale their support and software training.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Confluence No 
Freshdesk No 
Google Analytics No 
HubSpot CRM No 
HubSpot Customer Platform No 
Jira No 
Jira Service Management No 
Microsoft Dynamics 365 No 
Oracle Fusion Cloud ERP No 
Salesforce No 
Workday HCM No 
Zendesk No 

Integrations

Confluence Yes 
Freshdesk Yes 
Google Analytics Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Jira Yes 
Jira Service Management Yes 
Microsoft Dynamics 365 Yes 
Oracle Fusion Cloud ERP Yes 
Salesforce Yes 
Workday HCM Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Finnegans

Founded

1992

Country

Argentina

Website

www.finneg.com

Vendor Details

Company Name

Userlane

Founded

2015

Country

Germany

Website

www.userlane.com

Product Features

CRM

Calendar/Reminder System No 
Call Logging Yes 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access No 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis Yes 

Customer Success

Account Alerts No 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score No 
Onboarding Yes 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Digital Adoption Platforms

Audience Segmentation Yes 
Content Creation Yes 
Contextual Guidance Yes 
Data Validation Yes 
In-App Training Yes 
Launch Management Yes 
Multi-Language Yes 
Self Service Tools Yes 
Surveys & Feedback No 
User Onboarding Yes 

Onboarding

Course Management Yes 
Document Management Yes 
E-Verify / I-9 Forms No 
Electronic Forms No 
Electronic Signature No 
Employee Handbook Yes 
Employee Portal No 
File Management No 
Job Description Management No 
Orientation Management No 
Self Service Portal Yes 
Task Management Yes 
Tax Forms No 
Training Management Yes 

Training

Academic / Education Yes 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring Yes 
Built-in LMS No 
Certification Management No 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning No 
Simulation No 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce No 

Alternatives

Alternatives

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