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Description
Finastra Essence is designed for banks aiming to innovate quickly, scale efficiently, and transform their customer experience. As a cloud-native core banking system, it offers modular components that support continuous operations and rapid feature deployment. The solution caters to retail, commercial, and Islamic banking, delivering hyper-personalized, omnichannel customer journeys from onboarding to daily transactions. Built-in AI-powered analytics provide actionable insights, performance metrics, and a unified customer view on dynamic dashboards. With its open API architecture, Essence enables institutions to integrate seamlessly with fintech partners, expand their service offerings, and build flexible ecosystems. Running on Microsoft Azure ensures enterprise-grade security, resilience, and scalability. Whether launching a challenger bank or modernizing an established institution, Finastra Essence offers a proven path to competitive differentiation. By combining customer-centric design with advanced analytics and open innovation, it empowers banks to thrive in the digital era.
Description
When customers seek genuine assistance, they prefer to connect with a real person. IQService serves as the solution for community banks and credit unions aiming to streamline, monitor, and record customer interactions from both the contact center and physical branches. This innovative toolbar operates in memory, allowing users to access all its features with just one or two clicks. Users consistently praise the software for its user-friendly interface. Designed to be non-intrusive during calls, it empowers contact center and branch staff to swiftly obtain answers to intricate customer inquiries. If you want an integrated view of customer balances, services, and their overall relationship, it is readily available on the toolbar without any clicks required. Furthermore, IQService enhances performance by offering seamless integration with core banking systems. Whether you utilize Fiserv, Jack Henry, FIS, Finastra, or other banking platforms, IQService connects with your core banking application, automating the call research process and ensuring that every inbound call is meticulously documented. This level of integration not only saves time but also significantly improves customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Apiax
Yes
AriLinc
Yes
Banker's Dashboard
Yes
FIS Telephone Banking
No
Finastra
Yes
Fincom.Co
Yes
Fusion Phoenix
No
Geezeo
Yes
Kinective Bridge
Yes
LawTrac
Yes
Integrations
Apiax
No
AriLinc
No
Banker's Dashboard
No
FIS Telephone Banking
Yes
Finastra
No
Fincom.Co
No
Fusion Phoenix
Yes
Geezeo
No
Kinective Bridge
No
LawTrac
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Finastra
Founded
2017
Country
United Kingdom
Website
www.finastra.com/universal-banking/solutions/essence
Vendor Details
Company Name
Quest Analytics
Founded
2001
Country
United States
Website
www.quest-analytics.com/iqservice-bank-crm-contact-center
Product Features
Banking
ATM Management
No
Compliance Tracking
No
Corporate Banking
No
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No
Online Banking
Brokerage
No
Cash Management
No
Chat / Messaging
Yes
Credit Card Management
No
Electronic Statements
No
Fraud Detection
No
Loan Management
No
Marketing Automation
No
Retail Banking
Yes
Single Sign On
No
Transaction Monitoring
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
