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Description
Experience the quickest, simplest, and most secure method to share files with anyone, anywhere, all through a web browser. FileGenius offers a fully private branded experience, ensuring that only your name and brand are showcased on your file transfer site and emails, enhancing your business visibility rather than ours. With cutting-edge security that meets or surpasses both industry and government standards, your data remains protected with FileGenius. We believe in transparent pricing; for a single fee, you can enjoy unlimited users, workspaces, transactions, and bandwidth, coupled with unlimited support. Additionally, our HTML5-powered mobile sites and iPad app empower FileGenius users to be more efficient by enabling file viewing and sharing while on the move. The platform boasts an impressive array of features designed to streamline your file-sharing experience. Discover the remarkable benefits that make FileGenius a standout choice for file sharing.
Description
InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience.
InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
API Access
Has API
API Access
Has API
Integrations
Salesforce
Salesforce Agentforce Service
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Applied Answers
Founded
2007
Country
United States
Website
www.filegenius.com
Vendor Details
Company Name
Upland Software
Founded
2010
Country
United States
Website
uplandsoftware.com/ingenius/
Product Features
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
