Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Fieldcode provides Zero-Touch Field Service Management for organizations looking to automate complex field operations from request to resolution. With a strong focus on IT and Telecom service providers, the platform brings own engineers, subcontractors, and service partners into one workforce.
At the core of Fieldcode is Zero-Touch Dispatch, which automates routine scheduling and dispatching according to skills, availability, location, priority, SLA requirements, parts, and other operational criteria. Dispatch teams maintain control of exceptions while routine work can move through the service process with fewer manual interactions.
One Workforce gives service providers a common planning environment and SLA view across internal and external resources. SLA + Parts Logistics connects service commitments, escalations, scheduling, and parts coordination, including PUDO processes.
Fieldcode supports IT workflows such as break/fix, IMAC, device swaps, installations, maintenance, and multi-site support, as well as Telecom operations including FTTH/FTTx, CPE, network maintenance, and fault restoration.
Additional capabilities include route optimization, offline mobile workflows, customer self-service, asset and inventory management, AI-powered service actions, and integrations with ITSM, ERP, CRM, OSS/BSS, and other business systems.
Fieldcode is built on 25+ years of IT field service experience and is developed, hosted, and supported in Europe.
Description
HCL iAutomate belongs to the Infrastructure Automation and Orchestration ecosystem of HCLSoftware AI & Intelligent Operations. It is an Intelligent Runbook Automation that combines Artificial Intelligence and Automation to simplify and automate the enterprise IT operation lifecycle. It uses Machine Learning (ML), Natural Language Processing (NLP), and other technologies to understand issues, recommend corrective action, and initiate automated resolution. This allows for zero-touch automation. It provides robust end to end incident remediation and task automaton across the infrastructure landscape and applications by leveraging over 3400 configurable and reusable Runbooks.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
ServiceNow
Yes
Cherwell Software
No
Dynamics 365 Commerce
Yes
Field Nation
Yes
HCL BigFix
No
HCL BigFix Service Management
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Jira
No
Microsoft System Center
No
Integrations
ServiceNow
Yes
Cherwell Software
Yes
Dynamics 365 Commerce
No
Field Nation
No
HCL BigFix
Yes
HCL BigFix Service Management
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Jira
Yes
Microsoft System Center
Yes
Pricing Details
$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Fieldcode
Founded
2001
Country
Germany
Website
fieldcode.com
Vendor Details
Company Name
HCLSoftware
Website
www.hcl-software.com
Product Features
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
Yes
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
No
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
IoT
Application Development
No
Big Data Analytics
No
Configuration Management
No
Connectivity Management
No
Data Collection
No
Data Management
No
Device Management
No
Performance Management
No
Prototyping
No
Visualization
No
Predictive Analytics
AI / Machine Learning
Yes
Benchmarking
No
Data Blending
No
Data Mining
No
Demand Forecasting
Yes
For Education
No
For Healthcare
Yes
Modeling & Simulation
No
Sentiment Analysis
No
Route Planning
Capacity Planning
Yes
Drag & Drop Scheduling
Yes
Driver Management
Yes
Emergency Dispatch
Yes
GPS Tracking
Yes
Performance Metrics
Yes
Route Costing
Yes
Territory Management
Yes
Scheduling
Alerts/Notifications
Yes
Appointment Scheduling
Yes
Automated Scheduling
Yes
Calendar Management
No
Class Scheduling
No
Employee Scheduling
Yes
Facility Scheduling
Yes
Group Scheduling
Yes
Interview Scheduling
No
Meeting Room Booking
No
Multi-Location
Yes
Online Scheduling
Yes
Payment Processing
No
Real-time Scheduling
Yes
Reservations
No
Resource Scheduling
Yes
Room Booking Management
No
Service Dispatch
Billing & Invoicing
Yes
Call Center Management
Yes
Contract Management
Yes
Customer Database
Yes
Inventory Control
Yes
Job Management
Yes
Job Tracking
Yes
Mobile Access
Yes
Routing
Yes
Scheduling
Yes
Self Service Portal
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
Yes
Customer Database
No
Dispatch Management
Yes
For Builders
No
For Electricians
No
For Field Service Businesses
Yes
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
Yes
Scheduling
Yes
Time Tracking
Yes
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
No
Scheduling
No
Software Inventory
No
User Activity Monitoring
No