Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fieldbit offers a robust software platform tailored for industrial asset manufacturers and owners, combining multi-source field service knowledge with augmented reality to address the significant challenges faced by field service technicians who maintain costly and intricate equipment in demanding environments where downtime can lead to substantial losses. By facilitating real-time visual collaboration, support engineers can effectively assist end users in resolving issues remotely, eliminating the need for expensive on-site visits, which ultimately boosts customer satisfaction and helps lower service expenses. The platform enhances first-time fix rates and reduces costly downtime through highly accurate remote diagnostics and expert visual instructions provided to field technicians. Additionally, every action and piece of information exchanged during repair sessions is meticulously recorded and documented, ensuring that valuable knowledge, often held exclusively by seasoned employees, is preserved for future reference and training. This comprehensive approach not only streamlines service operations but also fosters a culture of continuous improvement and knowledge sharing within the organization.
Description
Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Help Lightning
Founded
2013
Country
Israel
Website
helplightning.com/solutions/fieldbit-share-know-how-instantly/
Vendor Details
Company Name
PTC
Founded
1984
Country
United States
Website
www.ptc.com/en/products/service-knowledge-diagnostics
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No