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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Providing exceptional field service to surpass competitors is the primary goal for every field service organization. This approach not only fosters customer trust but also presents a chance to establish a cost-efficient, agile, and profitable service chain management framework. To thrive in this environment, it's crucial to synchronize your workforce, processes, products, and customer expectations consistently and promptly. From managing resource availability and scheduling to overseeing tracking, spare parts, tools, service contacts, logistics, partnerships with third-party service providers, and business analytics, mastering these interconnected and intricate processes is essential for achieving visibility and control. Furthermore, the advent of mobility and cloud technology is transforming the industry landscape. Consequently, it is vital to take a step back and evaluate whether your current system can adapt to these significant shifts in the market. Embracing these changes can ultimately lead to enhanced efficiency and a competitive advantage.

Description

It can be difficult to keep up with the changing customer expectations. Manufacturers must redefine their field service operations to become proactive rather than reactive. Tavant combines the best practices of connected technologies, machine-learning, and artificial intelligence in order to help companies deal with the new realities that come with field service operations. Tavant's Field Service Management solution provides field service teams at all times with 360-degree information about their customers, machines and field technicians. This helps boost productivity, improve customer experience and impact revenue. BENEFITS Field service personnel can be empowered by superior field service tools 360-degree view in one place of all assets, customers, and products Integration with other modules of the service lifecycle, such as warranty, order fulfillment and more, for a seamless experience for customers Intelligent platform

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$70 per user per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Zylog Systems

Founded

2001

Country

United States

Website

www.zsl.com

Vendor Details

Company Name

Tavant

Founded

2000

Country

United States

Website

www.tavant.com/manufacturing/field-service-management

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management No 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access No 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database No 
Dispatch Management No 
Electronic Signature No 
Inventory Management No 
Mobile Access No 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Time Clock No 
Work Order Management No 

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