Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Field1st is an innovative platform that leverages artificial intelligence to enhance safety operations and field intelligence, transitioning away from traditional paper forms and disjointed reporting systems to a mobile-oriented solution that captures real-time safety data, identifies hazards, assesses risks, monitors compliance, and provides predictive analytics. By integrating various field data sources—such as near-miss reports, hazard images, and voice-activated observations—into a comprehensive cloud system that operates offline and syncs automatically when online, it offers supervisors and safety professionals instant access to information regarding risks, incidents, and trends across multiple locations. Additionally, the platform employs AI safety agents that are trained according to OSHA standards and internal policies to recognize patterns in hazards and near misses, recommend corrective measures, highlight predictive risk factors, and guide teams proactively to prevent incidents from escalating. Alongside these features, Field1st automates compliance documentation, generates audit-ready reports, and streamlines corrective action processes. The suite of tools provided by Field1st also comprises customizable forms and checklists, real-time incident escalation, GPS tagging, and more, enhancing the overall efficiency and effectiveness of safety management. This holistic approach ensures that organizations can maintain a safer working environment while keeping their operations compliant and informed.
Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Field1st
Country
United States
Website
field1st.com
Vendor Details
Company Name
Cacti
Website
www.cacticom.com
Product Features
Safety Management
Audit Management
No
Corrective / Preventive Actions
No
Incident Management
No
Injury Reporting
No
Inspection Management
No
OSHA Recordkeeping
No
Safety Risk Assessment
No
Training Management
No
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
Yes
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
Yes