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support

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Description

Field Ascend offers a comprehensive field service management solution designed to streamline and automate essential operations for service-oriented businesses, including HVAC, plumbing, electrical services, lift/elevator maintenance, and facilities management, among others, by integrating features such as job scheduling, work order management, dispatch automation, customer relationship management (CRM), and both customer and self-service portals into a single cloud-based platform. This software enhances efficiency with intelligent job scheduling and auto-assignment that aligns tasks with the skills and locations of engineers, while also providing real-time tracking via GPS, managing timesheets with GPS auto-audit, and offering a robust mobile application that allows field engineers to access and update job information, capture images, obtain digital signatures, complete checklists, and record equipment status without the need for a signal. Furthermore, Field Ascend enables automated preventive maintenance scheduling, optimizes routes for better efficiency, and includes reporting and analytics dashboards, along with capabilities for managing purchase orders, inventory, CRM, and site data. By centralizing these various functionalities, the platform not only improves operational workflows but also enhances communication and service delivery for businesses in diverse sectors.

Description

i4T Business is the app of choice for businesses that want to deliver Efficient, Streamlined, and Simplified Field Services. As an end-to-end Field Service Management Software, i4T Business ensures that from Quote to Completion, Payment, and Reviews, every Work Order is fulfilled with Efficiency, Transparency, Compliance, and Safety. The platform is specifically tailored to meet the needs of a range of FSM businesses, based on their size and the complexity of their operations through its 3 subscription plans, which are: i4T Business Lite: Sole Business Owners providing one specialized Field Service. i4T Business Standard: FSM Business Owners having multiple employees across multiple Field Services. i4T Business Pro: FSM Business Owners having multiple employees and subcontractors across multiple Field Services. i4T Business is powered by the innovative i4T Global Field Service Management ecosystem, that ensures all stakeholders connect through one platform to deliver service excellence. Offering seamless integration with i4T Maintenance (Property Maintenance Management Software) and i4Tradies (Home Maintenance Management App), allows Field Service Suppliers to obtain quality leads and keep their business growing

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

QuickBooks Online Yes 
Xero Yes 
Google Sheets Yes 
MYOB No 
MessageMedia No 
Microsoft Excel Yes 
Sage 100 Yes 
Stripe No 

Integrations

QuickBooks Online Yes 
Xero Yes 
Google Sheets No 
MYOB Yes 
MessageMedia Yes 
Microsoft Excel No 
Sage 100 No 
Stripe Yes 

Pricing Details

$13.53 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$49.50 per month
i4T Business Lite - $49.50
i4T Business Standard - $99.00
i4T Business Pro - Tailored Pricing
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Field Ascend

Country

United States

Website

field-ascend.com

Vendor Details

Company Name

i4T Global

Founded

2017

Country

Australia

Website

i4tglobal.com/solutions/field-service-management-software/

Product Features

Electrical Contractor

Billing & Invoicing Yes 
Commercial / Industrial Yes 
Contract Management Yes 
Customer Database Yes 
Electronic Signature Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Scheduling Yes 
Time Tracking Yes 
Work Order Management Yes 

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field No 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

HVAC

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Maintenance Scheduling Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Plumbing

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management No 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

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