Compare FetchIt vs. Shepherd Veterinary Software

Fetchit is an intuitive software designed to instantly retrieve client information when a call comes in. It integrates smoothly with your Practice Management Software (PMS) and phone systems to display a patient’s detailed chart the moment the phone rings. By utilizing this solution, you can save valuable time, enhance customer service, and cultivate lasting relationships that encourage repeat business! On average, users can save 37 seconds per call with immediate access to charts. The software also allows for effortless updates or creation of customer information during calls. Furthermore, it aids in better staff scheduling by providing insights into call volume based on time frames or customer service representatives. Notifications enable easy access to client details within your PMS, ensuring that by the end of your greeting, the patient’s chart is available along with all necessary information to assist them effectively. If a customer is not found in your database, you can effortlessly copy their contact details to create a new chart or modify an existing one, ensuring a seamless experience for both your team and your clients. This capability not only streamlines operations but also enhances overall efficiency in managing client interactions.

Aside from being founded by a practicing DVM, what sets Shepherd apart from the rest of the veterinary PiMS world is its design. On the front end, Shepherd is built off of a traditional SOAP, which automatically builds an invoice as treatments are administered to a patient. In the words of our founder Cindy Barnes, DVM, what that means is, “If your record is accurate, so is your invoice.” Shepherd also leverages backend automations to automatically discharge instructions and treatment notes as soon as they’re administered—meaning all client information will be created and ready by the time the patient is checked out. On top of advanced backend functionality, we also offer integrations with leading labs. This allows users to easily order lab services from any open SOAP, and once those labs are ordered, they automatically sync inside the patient’s record. You’ll also be able to seamlessly track and manage your inventory with our built-in inventory management tool. This allows you to see how much inventory is in your practice, as well as what inventory needs to be ordered (and even what you have too much of). Shepherd is software for vets, by vets.