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Average Ratings 0 Ratings

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features
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support

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Write a Review

Description

Easily add, import, and manage customer reviews, photos, and videos while moderating content seamlessly. Integrate reviews from platforms like Facebook and Google alongside your own to enhance your website's credibility. You have the option to approve or reject customer-submitted content before it appears on your site, ensuring quality control. Responding to both positive and negative reviews demonstrates that your store values customer feedback. Additionally, you can correct any typos or grammatical errors to uphold your brand's reputation. Encourage customers to share photos and videos with their reviews, adding to the social proof of your products. Fera offers third-party verification of real buyers, which boosts trust in your reviews among potential customers. By utilizing Fera’s extensive documentation and code examples, you can create an enriched experience for your users. Moreover, safeguarding your website while protecting customer information is essential for maintaining a trustworthy online presence.

Description

Customer reviews and feedback play a crucial role in shaping your business and significantly influence the choices made by potential clients. Real Review Response offers a solution to enhance your review quantity while ensuring every review is met with exceptional customer service, effective re-marketing, and optimized SEO strategies. This online reputation management platform is designed to build trust, enhance credibility, and foster growth by facilitating authentic connections with customers, leveraging automation, and enlisting the help of skilled writers and creatives. Users can seamlessly enter emails into the system, or, in many instances, we can integrate with your existing systems to facilitate email communication with your customers. Our talented writers diligently craft responses to each review, emphasizing excellent customer service while promoting additional products and services through strategic SEO practices. The platform is equipped with API connections to leading review sites, allowing for seamless data integration into R3. Once integrated, our carefully selected and trained writers create thoughtful responses that convey empathy, incorporate relevant keywords for SEO enhancement, and identify chances for additional service promotion, ultimately enriching the customer experience. By prioritizing these connections, businesses can not only manage their online reputation but also cultivate a loyal customer base that feels valued and heard.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AfterShip Yes 
AliExpress Yes 
Axis LMS Yes 
BigCommerce Yes 
Etsy Yes 
Google Yes 
Google Shopping Yes 
Gorgias Yes 
JSON Yes 
Microsoft Excel Yes 
Omnisend Yes 
PageFly Yes 
ParcelWILL Yes 
R3 No 
ShipBob Yes 
Shopify Yes 
Slack Yes 
Smile.io Yes 
Yoast SEO Yes 
Zendesk Yes 

Integrations

AfterShip No 
AliExpress No 
Axis LMS No 
BigCommerce No 
Etsy No 
Google No 
Google Shopping No 
Gorgias No 
JSON No 
Microsoft Excel No 
Omnisend No 
PageFly No 
ParcelWILL No 
R3 Yes 
ShipBob No 
Shopify No 
Slack No 
Smile.io No 
Yoast SEO No 
Zendesk No 

Pricing Details

$7 per month
Free Trial No 
Free Version Yes 

Pricing Details

$4.99 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Fera

Founded

2017

Country

Canada

Website

www.fera.ai/

Vendor Details

Company Name

Real Review Response

Website

realreviewresponse.com

Product Features

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Alternatives

Alternatives

review camp Reviews

review camp

June Commerce