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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Fenikya is a no-code e-commerce platform built for Turkish sellers. Open your own online store with a ready-made theme, your own domain and free SSL, then take card payments through iyzico or TAMİ and ship through Navlungo or Geliver. One panel manages your website and your Trendyol, Hepsiburada and N11 listings, keeping stock and orders in sync. Import products in bulk from XML or Excel, migrate from another platform, and fill in product pages from a single photo with AI. No commission on your sales; the Starter plan is free for up to 100 products.

Description

Reponse is a comprehensive customer experience solution specifically designed for Shopify stores, seamlessly integrated within the Shopify admin interface. It offers a free forever base plan that includes unlimited user access, featuring a shared inbox for live human chat, ticket management with assignments, service level agreements (SLAs), pre-written responses, and tools for collecting and moderating product reviews. Additionally, it displays contacts and segments directly on the Shopify customer page, facilitates loyalty points and referral programs, and provides insightful analytics. Once a store is prepared to enhance its service, the All-in plan activates AI agents that automatically analyze store information, including policies, shipping details, and catalogs, to assist shoppers, streamline ticket management, draft responses, moderate reviews, and identify customers at risk of leaving. The All-in plan includes 10,000 AI conversations each month, then $0.05 per extra conversation, and Reponse is compatible with both English and French, available for installation through the Shopify App Store. This dual-language capability ensures that Shopify merchants can cater to a wider audience effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify No 
Trendyol Yes 

Integrations

Shopify Yes 
Trendyol No 

Pricing Details

$60/month
Free Trial Yes 
Free Version Yes 

Pricing Details

$299/month
Free plan: shared inbox, unlimited human live chat, tickets, reviews, loyalty and referrals, unlimited seats. All-in plan: $299/month with AI agents and 10,000 AI conversations per month, then $0.05 per extra conversation. Billed through Shopify.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Fenikya

Founded

2025

Country

Turkey

Website

fenikya.com

Vendor Details

Company Name

Reponse

Country

France

Website

reponse.ai

Product Features

eCommerce

CRM No 
Catalog Management Yes 
Channel Management Yes 
Customer Accounts Yes 
Data Security Yes 
Email Marketing No 
Inventory Management Yes 
Kitting No 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management No 
Order Management Yes 
Product Configurator No 
Promotions Management Yes 
Returns Management Yes 
Reviews Management No 
SEO Management Yes 
Shopping Cart Yes 
Templates Yes 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

Alternatives

Alternatives

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MXG Infotech Pvt Ltd