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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Feelingstream offers immediate customer insights that enable your business to enhance efficiency, increase revenue, and foster customer loyalty. Your data remains secure on-premise, ensuring confidentiality. It provides a comprehensive view of customer interactions across various channels, including phone calls, emails, chatbots, and surveys. This transparency allows you to understand your customer engagements and identify key areas for impactful improvements. With this valuable insight, you can refine your approach to customer service, sales strategies, and product innovation. Additionally, you'll uncover which minor adjustments yield the greatest returns and where fresh, innovative ideas are needed. Implementing strategic changes empowers you to deliver precisely what your customers desire. Satisfied customers will not only return but also spread the word about your business, creating a beneficial cycle of growth and visibility. Ultimately, this synergy leads to a thriving enterprise that continually adapts to meet customer needs.

Description

Transform potential leads into loyal customers and enthusiastic fans using Nextiva CRM, a robust all-in-one workspace. Consolidate all your communication methods, including phone, email, SMS, chat, and social media, into a single platform. This is the sole sales management tool that seamlessly integrates all your communication channels. It's essential that customer service management is housed in the same environment to provide an exceptional user experience. Access to comprehensive tools and analytics empowers your entire organization—from entry-level staff to executives—with a holistic understanding of each customer. By centralizing everything on one platform, you can optimize the management of your customer relationships. As a result, customer service interactions can be expedited, made more consistent, and strategically enhanced, ultimately leading to cost savings. This innovative approach not only boosts efficiency but also fosters stronger connections with your audience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
Amazon Web Services (AWS) Yes 
Genesys Cloud CX Yes 
Google Cloud Platform Yes 
Prodoscore No 
SAP Analytics Cloud Yes 
SAP Cloud Platform Yes 
Telia ACE Yes 
Tilde Machine Translation Yes 
Wildix Yes 

Integrations

Active Directory Yes 
Amazon Web Services (AWS) No 
Genesys Cloud CX No 
Google Cloud Platform No 
Prodoscore Yes 
SAP Analytics Cloud No 
SAP Cloud Platform No 
Telia ACE No 
Tilde Machine Translation No 
Wildix No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10.00/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Feelingstream

Founded

2015

Country

Estonia

Website

www.feelingstream.com

Vendor Details

Company Name

Nextiva

Founded

2008

Country

United States

Website

www.nextiva.com/products/customer-service-crm.html

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration No 
Task Management Yes 
Territory Management No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Alternatives

Alternatives

Sugar Serve Reviews

Sugar Serve

SugarCRM