Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Feelingstream offers immediate customer insights that enable your business to enhance efficiency, increase revenue, and foster customer loyalty. Your data remains secure on-premise, ensuring confidentiality. It provides a comprehensive view of customer interactions across various channels, including phone calls, emails, chatbots, and surveys. This transparency allows you to understand your customer engagements and identify key areas for impactful improvements. With this valuable insight, you can refine your approach to customer service, sales strategies, and product innovation. Additionally, you'll uncover which minor adjustments yield the greatest returns and where fresh, innovative ideas are needed. Implementing strategic changes empowers you to deliver precisely what your customers desire. Satisfied customers will not only return but also spread the word about your business, creating a beneficial cycle of growth and visibility. Ultimately, this synergy leads to a thriving enterprise that continually adapts to meet customer needs.
Description
Transform potential leads into loyal customers and enthusiastic fans using Nextiva CRM, a robust all-in-one workspace. Consolidate all your communication methods, including phone, email, SMS, chat, and social media, into a single platform. This is the sole sales management tool that seamlessly integrates all your communication channels. It's essential that customer service management is housed in the same environment to provide an exceptional user experience. Access to comprehensive tools and analytics empowers your entire organization—from entry-level staff to executives—with a holistic understanding of each customer. By centralizing everything on one platform, you can optimize the management of your customer relationships. As a result, customer service interactions can be expedited, made more consistent, and strategically enhanced, ultimately leading to cost savings. This innovative approach not only boosts efficiency but also fosters stronger connections with your audience.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
No
Amazon Web Services (AWS)
Yes
Genesys Cloud CX
Yes
Google Cloud Platform
Yes
Prodoscore
No
SAP Analytics Cloud
Yes
SAP Cloud Platform
Yes
Telia ACE
Yes
Tilde Machine Translation
Yes
Wildix
Yes
Integrations
Active Directory
Yes
Amazon Web Services (AWS)
No
Genesys Cloud CX
No
Google Cloud Platform
No
Prodoscore
Yes
SAP Analytics Cloud
No
SAP Cloud Platform
No
Telia ACE
No
Tilde Machine Translation
No
Wildix
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$10.00/month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Feelingstream
Founded
2015
Country
Estonia
Website
www.feelingstream.com
Vendor Details
Company Name
Nextiva
Founded
2008
Country
United States
Website
www.nextiva.com/products/customer-service-crm.html
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
No
Task Management
Yes
Territory Management
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes