Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

We have developed a system which understands and analyses customer opinions and NPS satisfaction survey in an intelligent and easy way. This allows for efficient and effective decision-making. We offer AI-based surveys and sentiment analyses of our open text question. We offer all major methodologies, such as NPS and CSAT. We are a 360-degree multichannel tool which can be accessed via tablets, Qrs or social media.

Description

In today's world, we find ourselves in an "experience economy" where the overall experience takes precedence over the actual product for consumers. The importance of gathering customer feedback and conducting data analysis has reached new heights, making it crucial for monitoring customer satisfaction. To address this challenge, it is vital to meticulously evaluate key metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) to effectively enhance and manage customer experiences. By utilizing Vocaza, you can confidently oversee your operations and make notable strides in boosting customer satisfaction. This approach not only fosters loyalty but also drives long-term business success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Salesforce Yes 

Integrations

Salesforce No 

Pricing Details

$40/month/device
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Feedbox

Founded

2011

Country

Mexico

Website

feedboxcem.com

Vendor Details

Company Name

Vocaza

Founded

2004

Country

France

Website

www.vocaza.com

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture Yes 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

NPS

Product Features

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Alternatives

Alternatives

Simplesat Reviews

Simplesat

Pronto Holdings
Emotics Reviews

Emotics

Adoreboard