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Description

Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.

Description

Primalogik makes it easy to organize 360deg feedback surveys for employees and performance evaluations. Primalogik is simple, flexible, and inexpensive. It's essential to create a culture of honest feedback at work, strengthen relationships, and encourage growth. Primalogik has a variety of features that make it easy to manage your performance. The best features include 360deg feedback surveys and performance appraisals, goals, and engagement surveys.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BI Book Yes 
BambooHR No 
Drupal Yes 
Google Workspace No 
HubSpot CRM Yes 
HubSpot Content Hub Yes 
HubSpot Customer Platform Yes 
HubSpot Marketing Hub Yes 
Joomla! Yes 
Luzmo Yes 
Magento Yes 
Microsoft Azure No 
Microsoft Teams Yes 
Salesforce Yes 
Shopify Yes 
Squarespace Yes 
Unbounce Yes 
Weebly Yes 
WooCommerce Yes 
WordPress Yes 

Integrations

BI Book No 
BambooHR Yes 
Drupal No 
Google Workspace Yes 
HubSpot CRM No 
HubSpot Content Hub No 
HubSpot Customer Platform No 
HubSpot Marketing Hub No 
Joomla! No 
Luzmo No 
Magento No 
Microsoft Azure Yes 
Microsoft Teams No 
Salesforce No 
Shopify No 
Squarespace No 
Unbounce No 
Weebly No 
WooCommerce No 
WordPress No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$6/user/month
Minimum bundle of 25 users
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Feedbackly

Founded

2012

Country

Finland

Website

www.feedbackly.com

Vendor Details

Company Name

Primalogik Software Solutions

Founded

2013

Country

Canada

Website

primalogik.com

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library Yes 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Journey Mapping Tools

Action Management Yes 
Attribution Modeling Yes 
Behavioral Analytics Yes 
Collaboration Yes 
Customer Profiles Yes 
Data Import / Export Yes 
Predictive Analytics Yes 
Surveys & Feedback Yes 
Templates Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library Yes 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers Yes 

Business Performance Management

Ad Hoc Reports No 
Ad hoc Analysis No 
Budgeting & Forecasting No 
Consolidation / Roll-Up No 
Dashboard Yes 
Key Performance Indicators Yes 
Predictive Analytics No 
Qualitative Analysis No 
Quantitative Analysis No 
Scorecarding No 
Strategic Planning No 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys No 

OKR

Benchmarking No 
Feedback Management Yes 
Goal Management Yes 
KPIs Yes 
Prioritization No 
Progress Tracking Yes 
Strategic Planning No 

Performance Management

360 Degree Feedback Yes 
Compensation Management No 
Custom Rating Scales Yes 
Customizable Templates Yes 
Individual Development Plans No 
On-going Performance Tracking Yes 
Peer Appraisals Yes 
Review Cycle Tracking Yes 
Self Service Portal No 
Self-Appraisals Yes 
Skills Assessments Yes 
Weighted Performance Measures Yes 

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