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Description

Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.

Description

Certain organizations understand that their success is driven by their employees, fostering an atmosphere that allows individuals to perform at their highest potential. At Glint, we refer to these organizations as people-driven, as they strive to enhance employee happiness and success in the workplace. Glint’s clients align with this vision, frequently engaging with each other to exchange ideas and insights. What sets Glint apart is its unique blend of contemporary people science, groundbreaking technology, and user-friendly design, all aimed at maximizing the potential of their workforce. The Glint platform stands on a robust foundation of organizational science that has been validated through extensive research and firsthand customer experiences. This integration within the platform forges a strong link from measurement to actionable insights, ultimately driving favorable business outcomes. With Glint, you receive insights about human behavior at an extraordinary pace, identifying risks, opportunities, and actionable recommendations in real-time. Utilizing our AI-for-HR™ technology, which incorporates exclusive algorithms and machine learning methods, organizations can save valuable time while gaining quicker access to meaningful insights, ensuring they stay ahead in a competitive landscape. This combination of speed and depth in understanding people dynamics creates a more engaged and effective workforce.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Workforce Now No 
BI Book Yes 
BambooHR No 
Drupal Yes 
Google Tag Manager Yes 
HubSpot CRM Yes 
HubSpot Content Hub Yes 
HubSpot Customer Platform Yes 
HubSpot Service Hub Yes 
Instapage Yes 
Joomla! Yes 
Magento Yes 
Microsoft Teams Yes 
Microsoft Viva No 
Salesforce Yes 
Shopify Yes 
Squarespace Yes 
UKG Pro No 
Unbounce Yes 
Weebly Yes 

Integrations

ADP Workforce Now Yes 
BI Book No 
BambooHR Yes 
Drupal No 
Google Tag Manager No 
HubSpot CRM No 
HubSpot Content Hub No 
HubSpot Customer Platform No 
HubSpot Service Hub No 
Instapage No 
Joomla! No 
Magento No 
Microsoft Teams No 
Microsoft Viva Yes 
Salesforce No 
Shopify No 
Squarespace No 
UKG Pro Yes 
Unbounce No 
Weebly No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Feedbackly

Founded

2012

Country

Finland

Website

www.feedbackly.com

Vendor Details

Company Name

Microsoft

Country

United States

Website

www.glintinc.com

Product Features

360 Degree Feedback

Dashboard Yes 
Feedback / Surveys Yes 
Progress Tracking Yes 
Question Library Yes 
Rater Selection Yes 
Self Service Portal Yes 
Supports External Reviewers Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Journey Mapping Tools

Action Management Yes 
Attribution Modeling Yes 
Behavioral Analytics Yes 
Collaboration Yes 
Customer Profiles Yes 
Data Import / Export Yes 
Predictive Analytics Yes 
Surveys & Feedback Yes 
Templates Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

Experience Management

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

360 Degree Feedback

Dashboard No 
Feedback / Surveys No 
Progress Tracking No 
Question Library No 
Rater Selection No 
Self Service Portal No 
Supports External Reviewers No 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs Yes 
Performance Management Yes 
Pulse Surveys No 

Alternatives

Alternatives