Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The customers who express dissatisfaction often provide the most valuable insights for your business growth. We take on the rigorous task of pinpointing trends and highlighting critical areas that require your focus, allowing you to dedicate your efforts towards enhancing your operations. By assessing how your product, service, and overall customer experience align with, fall short of, or surpass expectations, you can effectively mitigate customer dissatisfaction and diminish churn rates. Regularly evaluating customer satisfaction helps in identifying pain points and addressing them promptly. Our service simplifies the process of interpreting feedback, enabling you to extract actionable insights and establish Key Performance Indicators. You also have the option to utilize your own domain for gathering feedback through a straightforward URL. Additionally, you can streamline user feedback into Trello cards through seamless integration, eliminating the hassle of separately collecting screenshots and technical information from your customers. By fostering engagement with your customers, you can significantly enhance retention and loyalty as well. Ultimately, recognizing and addressing customer concerns can lead to a more successful business trajectory.
Description
Redpen simplifies bug and feedback reporting. It helps product and services teams by automatically capturing details, making it easy to quickly address feedback.
Redpen For Developers
Empower product teams with the ability to submit visual feedback, including rich context automatically captured, directly into issue tracker systems. It reduces development costs and increases feature velocity and efficiency.
Redpen for Service
Users can submit feedback and problems without any friction. Incorporate user feedback and drive continuous improvements to the product for a better experience. Reduce support costs and increase customer satisfaction.
Top Features
Visually Capture Issues when Screen Recording or Screenshots
Automatically Capture Advanced Diagnostics
Built In Diagnostic Viewer
Seamless integration with your issue tracking and service desk systems (Jira Azure HubSpot GitHub and others)
Auto-Fill Templates
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$49 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
LogicInflux
Founded
2017
Country
United Kingdom
Website
feedbackrig.com
Vendor Details
Company Name
Ajmera Infotech
Founded
2012
Country
United States
Website
www.redpen.ai/
Product Features
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
No