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Description
The customers who express dissatisfaction often provide the most valuable insights for your business growth. We take on the rigorous task of pinpointing trends and highlighting critical areas that require your focus, allowing you to dedicate your efforts towards enhancing your operations. By assessing how your product, service, and overall customer experience align with, fall short of, or surpass expectations, you can effectively mitigate customer dissatisfaction and diminish churn rates. Regularly evaluating customer satisfaction helps in identifying pain points and addressing them promptly. Our service simplifies the process of interpreting feedback, enabling you to extract actionable insights and establish Key Performance Indicators. You also have the option to utilize your own domain for gathering feedback through a straightforward URL. Additionally, you can streamline user feedback into Trello cards through seamless integration, eliminating the hassle of separately collecting screenshots and technical information from your customers. By fostering engagement with your customers, you can significantly enhance retention and loyalty as well. Ultimately, recognizing and addressing customer concerns can lead to a more successful business trajectory.
Description
Redpen simplifies bug and feedback reporting. It helps product and services teams by automatically capturing details, making it easy to quickly address feedback.
Redpen For Developers
Empower product teams with the ability to submit visual feedback, including rich context automatically captured, directly into issue tracker systems. It reduces development costs and increases feature velocity and efficiency.
Redpen for Service
Users can submit feedback and problems without any friction. Incorporate user feedback and drive continuous improvements to the product for a better experience. Reduce support costs and increase customer satisfaction.
Top Features
Visually Capture Issues when Screen Recording or Screenshots
Automatically Capture Advanced Diagnostics
Built In Diagnostic Viewer
Seamless integration with your issue tracking and service desk systems (Jira Azure HubSpot GitHub and others)
Auto-Fill Templates
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LogicInflux
Founded
2017
Country
United Kingdom
Website
feedbackrig.com
Vendor Details
Company Name
Ajmera Infotech
Founded
2012
Country
United States
Website
www.redpen.ai/
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management