Average Ratings 1 Rating

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Average Ratings 0 Ratings

Total
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design
support

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Description

Get customer feedback and let them spread the word on the internet. You can instantly ask your Net Promoter Score®, promoters, to share their positive experiences online with Feedback Link. Feedback Link allows businesses to measure customer experience and get their happy customers to become online advocates on platforms such as Trustpilot, Yelp and Facebook.

Description

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Artichoke No 
Chatfuel No 
Clio No 
Datadog No 
Freshservice No 
Google Calendar No 
Intercom No 
Kayako No 
Kit No 
LiveChat No 
Metatask No 
Nintex Process Platform No 
ProdPad No 
Prodsight No 
ReturnPro No 
Twilio No 
Vtiger CRM No 
WooCommerce No 

Integrations

Facebook Yes 
Artichoke Yes 
Chatfuel Yes 
Clio Yes 
Datadog Yes 
Freshservice Yes 
Google Calendar Yes 
Intercom Yes 
Kayako Yes 
Kit Yes 
LiveChat Yes 
Metatask Yes 
Nintex Process Platform Yes 
ProdPad Yes 
Prodsight Yes 
ReturnPro Yes 
Twilio Yes 
Vtiger CRM Yes 
WooCommerce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$39 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Feedback Link

Website

www.feedback.link

Vendor Details

Company Name

Retently

Founded

2015

Country

United States

Website

www.retently.com

Product Features

NPS

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request Yes 
Sentiment Analysis No 
Social Sharing Yes 
White Label No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools Yes 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System Yes 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

NPS

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