Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Get customer feedback and let them spread the word on the internet. You can instantly ask your Net Promoter Score®, promoters, to share their positive experiences online with Feedback Link. Feedback Link allows businesses to measure customer experience and get their happy customers to become online advocates on platforms such as Trustpilot, Yelp and Facebook.
Description
NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Artichoke
No
Chatfuel
No
Clio
No
Datadog
No
Freshservice
No
Google Calendar
No
Intercom
No
Kayako
No
Kit
No
Integrations
Facebook
Yes
Artichoke
Yes
Chatfuel
Yes
Clio
Yes
Datadog
Yes
Freshservice
Yes
Google Calendar
Yes
Intercom
Yes
Kayako
Yes
Kit
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$39 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Feedback Link
Website
www.feedback.link
Vendor Details
Company Name
Retently
Founded
2015
Country
United States
Website
www.retently.com
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
Yes
Sentiment Analysis
No
Social Sharing
Yes
White Label
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
Yes
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
No
Surveys
Yes
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
Yes
Discount Management
No
Gift Card System
No
Loyalty Card System
Yes
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes