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Description
You can now effortlessly initiate official Amazon rating requests by utilizing the same system that powers the Request a Review function within Seller Central. This means no more manual clicks for each order or concerns about compliance, as it's an entirely automated process that adheres fully to Amazon's guidelines. In 2019, eDesk expanded its offerings by acquiring FeedbackExpress, a highly regarded tool for Amazon feedback that safely enhances seller reviews and feedback. Over time, we have absorbed valuable insights from our FeedbackExpress users and transformed them into the eDesk Feedback product that they currently appreciate. Users of FeedbackExpress have embraced the eDesk Feedback solution due to its completely compliant and automated approach to collecting feedback and reviews securely. Additionally, they value the ability to gather reviews across multiple platforms, including Amazon, eBay, Trustpilot, and Google My Business, which significantly boosts their webstore conversions. This integrated approach not only streamlines the feedback process but also enhances the overall customer experience across various online marketplaces.
Description
Advanced software tools for merchants to increase their businesses, automate emails, improve seller feedback, get better product reviews, monitor listings, and analyze accounting and profit data. It is not easy to be an Amazon seller. It's not enough to have a great product. Amazon sellers must be able to provide customer service and marketing. Selling can be made easier by having the right Amazon seller tools. Get all the Amazon seller tools that you need to simplify your Amazon business and grow it effectively. Don't get lost in data. FeedbackWhiz combines customer and order data into one screen, so you can make smart business decisions and grow your Amazon company. You can search, filter, analyze, download and download reports to save time so you can focus on selling. You can customize your Amazon expense tracking and revenue tracking systems to suit your specific needs.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon
No
Pricing Details
$20 per month
Free Trial
No
Free Version
No
Pricing Details
$14.99 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
FeedbackExpress
Country
United Kingdom
Website
www.edesk.com/feedbackexpress/
Vendor Details
Company Name
Threecolts
Founded
2021
Country
United Kingdom
Website
www.feedbackwhiz.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Amazon Seller Tools
A/B Testing
Yes
Alerts / Notifications
Yes
Analytics / Reporting
Yes
Campaign Management
Yes
Competitor Analysis
Yes
Content Management / Optimization
Yes
Conversion / ROI Tracking
Yes
Customer Data Management
Yes
Email Marketing
Yes
Feedback Management
Yes
Inventory Management
Yes
Keyword Tracking / Research
Yes
Order Management
Yes
PPC Ads Management
Yes
Price Optimization
Yes
Rank Optimization
Yes
Refund Management
Yes
Review Management
Yes
Sales Tracking / Analysis
Yes
Shipping Management
Yes
Trend Analysis
Yes
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
No
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
No
White Label
No