Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
By persistently posing the right inquiries to the appropriate individuals at the ideal moments, you uncover valuable insights into the customer journey, revealing trends, needs, and actionable points. This encompasses everything from product reviews to comprehensive research involving both customers and employees. Our review tool is designed specifically for organizations that aspire to differentiate themselves in the marketplace. The principles of transparency and open communication are vital company values that require careful preservation. What may appear obvious is not necessarily standard practice, particularly in the realm of reviews. Consequently, Feedback Company is synonymous with trust. The key takeaway is to maintain a relentless curiosity by continuously asking questions, as this is integral to our identity. At Feedback Company, we not only understand what questions to pose but also excel in active listening. The data we gather consistently guides us toward the right path. Do you have an intuition? If so, leverage the data to explore new insights. Through a combination of data analytics, our dedicated consultants, robust research methodologies, and benchmarking, we acquire profound knowledge in the feedback domain, ultimately enhancing our clients' understanding of their strengths and weaknesses. This commitment to curiosity and understanding sets us apart in an industry that is constantly evolving.
Description
Our comprehensive SaaS platform addresses all aspects of Customer Engagement, encompassing management, marketing activation, and ROI measurement. We assist brands in cultivating a refreshed and harmonious relationship with their customers, crucial for thriving in a consumer-driven landscape. Our solutions are designed to enhance the connection between businesses and their clientele, transforming customer interactions into profitable ventures. We empower companies to gather and utilize customer insights for informed, data-driven decisions that drive business improvement. By leveraging our all-in-one solution, businesses can effectively harness customer feedback through collection, analysis, and sharing of reviews, turning their customers into invaluable assets. Additionally, our platform utilizes artificial intelligence to amplify both online and physical store sales. With our service, you can effectively engage your audience by delivering personalized marketing campaigns across multiple channels. Furthermore, we offer a unique opportunity to host live shopping events and individual sessions through live video streaming on your e-commerce site and social media platforms, enhancing customer interaction and sales potential. This multifaceted approach ensures that your brand remains competitive and connected in an ever-evolving market.
API Access
Has API
No
API Access
Has API
No
Integrations
BigCommerce
No
DST Connect
Yes
Lightspeed Retail
Yes
Magento
No
PrestaShop
No
Primeur
No
Salesforce Agentforce Commerce
No
Shopify
No
WooCommerce
No
WordPress
Yes
Integrations
BigCommerce
Yes
DST Connect
No
Lightspeed Retail
No
Magento
Yes
PrestaShop
Yes
Primeur
Yes
Salesforce Agentforce Commerce
Yes
Shopify
Yes
WooCommerce
Yes
WordPress
No
Pricing Details
$39 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Feedback Company
Founded
2010
Country
Netherlands
Website
www.feedbackcompany.com
Vendor Details
Company Name
Skeepers
Founded
2012
Country
France
Website
skeepers.io/en/
Product Features
Review Management
Campaign Management
No
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
Yes
White Label
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No