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Description
Enhance your local presence, boost word-of-mouth referrals, and foster repeat transactions by gathering essential insights, encouraging more reviews, and effortlessly delivering targeted messages and offers. Feedb streamlines the feedback solicitation process and provides various methods to accumulate both 1st and 3rd party reviews. Moreover, the intelligent automation rules you establish ensure that your business remains prominent in your customers' minds. Serving as a comprehensive automated platform, Feedb not only collects customer feedback but also amplifies local visibility, generates leads, garners referrals, and drives repeat business. Adding contacts to Feedb is remarkably straightforward; you can do it manually, import them in bulk, or set it up to happen automatically through integrations. Every email and SMS communication, feedback interface, and Feedb Microsite is fully tailored to reflect your brand identity. Customers appreciate knowing that you have a structured feedback system in place, and Feedb manages the distribution of feedback requests, promotional offers, reminders, and responses according to your established preferences. With Feedb, you can effortlessly transform customer interactions into valuable insights that drive growth.
Description
Gathering customer feedback is essential for ensuring exceptional customer experiences; by actively collecting and analyzing this feedback, organizations can identify potential issues before they escalate and adversely affect their operations. Our innovative customer feedback system incorporates Smiley Boxes alongside digital collection techniques, enabling the accumulation of significant, insightful customer insights. These user-friendly devices facilitate impressive response rates from customers, making it easier for organizations to engage effectively. Our solution is designed for worldwide deployment and requires no extensive IT integration, making it accessible for various businesses. Originating from Switzerland, the Smiley Box is constructed to withstand water and impact, boasting a remarkable battery life that exceeds a million clicks. This system is continually updated to keep pace with the latest computing advancements, ensuring optimal performance. Moreover, our data center is committed to upholding the highest standards of security, privacy, and redundancy, providing peace of mind for organizations utilizing our services. Continuous improvement is at the heart of our approach, as we strive to adapt and enhance our offerings in response to evolving market needs.
API Access
Has API
No
API Access
Has API
No
Integrations
3D Cloud
No
Microsoft Power Platform
No
Teamstack
No
Pricing Details
$50 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Feedb
Founded
2015
Country
United States
Website
getfeedb.com
Vendor Details
Company Name
Forrester Research
Founded
1983
Country
United States
Website
www.feedbacknow.com
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Experience Management
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
