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Write a Review

Description

No matter how you define success, establish your key performance indicators in Feed it Back, and it will compile the data necessary to gauge customer sentiments regarding your business. Our dashboard provides a comprehensive overview of your performance, allowing you to analyze metrics by region and venue in meticulous detail. You can discover what aspects customers appreciate and pinpoint areas for enhancement to ensure their continued patronage and recommendations to others. Additionally, our experts will integrate with your team, identifying trends, ensuring that no subtle nuances are overlooked, and sharing valuable insights to elevate your brand’s reputation. Gather customer feedback through elegantly designed, highly customizable surveys that are both intuitive and efficient, maximizing participation while minimizing drop-off rates. Furthermore, online reviews serve as an invaluable resource for refining your operations. Engaging with these reviews not only enhances your brand's online visibility but also demonstrates to readers that their feedback is taken seriously and acted upon. This active interaction can strengthen customer loyalty and foster a positive community around your business.

Description

RepuGen is an all in one reputation and review management software for doctors, medical practices, bigger healthcare organizations and dental practices. A bad reputation can cost you thousands in revenue. 75% of patients won't visit a healthcare provider with a rating below 4 stars. RepuGen conducts a survey to get to know patients' feelings immediately after they have visited, and then directs them towards review sites to share their experiences. You'll be able to better understand your patients, improve service recovery, and build your online reputation all at once. As more people use the internet to find healthcare, their online reputation is increasingly important in determining whether patients call or visit a dental or medical practice. Unhappy patients are the loudest in healthcare. Dissatisfied patients can portray your healthcare practice in a negative light.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Access EPoS Yes 
AdvancedMD No 
Dentrix No 
DrChrono No 
EagleSoft No 
Mosaic by MethodWorx Yes 
NextGen Healthcare EHR No 
Veradigm Practice Management No 
Vita Mojo Yes 
me&u Yes 

Integrations

Access EPoS No 
AdvancedMD Yes 
Dentrix Yes 
DrChrono Yes 
EagleSoft Yes 
Mosaic by MethodWorx No 
NextGen Healthcare EHR Yes 
Veradigm Practice Management Yes 
Vita Mojo No 
me&u No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

We offer a core reputation management plan + 4 different add ons. Start with the Core Plan, and add to it the add ons based on your preferences.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Feed It Back

Founded

2008

Country

United Kingdom

Website

feeditback.com

Vendor Details

Company Name

RepuGen

Founded

2016

Country

United States

Website

www.repugen.com

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring No 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring Yes 
White Label No 

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Patient Engagement

Appointment Scheduling Yes 
Care Planning No 
Collaboration No 
Messaging Yes 
Mobile Access No 
Patient Education No 
Patient Portal No 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Alternatives

Alternatives

myPracticeReputation Reviews

myPracticeReputation

Practice Builders