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features
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support

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Description

No matter how you define success, establish your key performance indicators in Feed it Back, and it will compile the data necessary to gauge customer sentiments regarding your business. Our dashboard provides a comprehensive overview of your performance, allowing you to analyze metrics by region and venue in meticulous detail. You can discover what aspects customers appreciate and pinpoint areas for enhancement to ensure their continued patronage and recommendations to others. Additionally, our experts will integrate with your team, identifying trends, ensuring that no subtle nuances are overlooked, and sharing valuable insights to elevate your brand’s reputation. Gather customer feedback through elegantly designed, highly customizable surveys that are both intuitive and efficient, maximizing participation while minimizing drop-off rates. Furthermore, online reviews serve as an invaluable resource for refining your operations. Engaging with these reviews not only enhances your brand's online visibility but also demonstrates to readers that their feedback is taken seriously and acted upon. This active interaction can strengthen customer loyalty and foster a positive community around your business.

Description

Monitor your brand and reputation diligently, ensuring that your marketing, communication, and PR initiatives are quantifiable. Avoid relying solely on intuition and gain a comprehensive understanding of your situation. Utilizing the OBI Brand Monitor allows you to maintain a clear view of all discussions and mentions of your organization both online and offline. This strategic approach enables you to enhance your brand and reputation more effectively. Additionally, track the overall sentiment regarding your organization and its competitors. Whether launching a new campaign or facing a crisis, you can instantly observe the impact on sentiment and make necessary adjustments. Keep your organization informed through automated, data-driven reports that are fully customizable to showcase the information you deem essential. The success of media monitoring hinges on its user-friendliness, so you can select what aspects to track in real-time, determine where routine reports are adequate, and decide what can be managed through narrowcasting. You simply communicate your preferences to us, and we will create a tailored environment to suit your needs. This ensures that your monitoring efforts align perfectly with your strategic goals.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Access EPoS Yes 
Mosaic by MethodWorx Yes 
Vita Mojo Yes 
me&u Yes 

Integrations

Access EPoS No 
Mosaic by MethodWorx No 
Vita Mojo No 
me&u No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Feed It Back

Founded

2008

Country

United Kingdom

Website

feeditback.com

Vendor Details

Company Name

OBI4wan

Founded

2011

Country

Netherlands

Website

www.obi4wan.com/en/products/media-monitoring/

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring No 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring Yes 
White Label No 

Product Features

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Social Media Monitoring

Audience Segmentation Yes 
Competitive Analysis Yes 
Configurable Alerts Yes 
Customer Engagement Yes 
Dashboard Yes 
Impact Scoring Yes 
Influencer Tracking Yes 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking Yes 

Alternatives

Alternatives