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Description
Since its inception in 1989, Thought Communications has established itself as a premier provider of fax and voice messaging solutions for PCs, empowering users to harness their computers for sending and receiving faxes and managing professional voicemail. Over the years, FaxTalk has emerged as the leading software solution in the fax and voice messaging arena, thanks to continuous innovation and development. Our software features cutting-edge technology, including support for T.38 Internet Faxing, V.34 33600 bps “Super G3” fax speeds, and the ability to transmit in high-quality color, grayscale, or black and white. Additionally, it boasts a built-in SMTP server for sending to email addresses and the capability to broadcast messages to thousands of numbers and email addresses simultaneously. For nearly three decades, FaxTalk has maintained its reputation for offering user-friendly products that combine outstanding features with ultra-reliable performance. Whether you need standalone Windows fax software or a robust network-based fax server, FaxTalk has tailored solutions to meet your requirements while ensuring seamless integration with existing systems.
Description
TalkToTheManager offers an innovative solution for business owners to receive anonymous feedback from patrons via text messaging, enabling them to tackle concerns regarding customer service, products, and facilities before negative experiences translate into unfavorable reviews. Upon enrolling in our service, we swiftly assign a dedicated phone number for display at your establishment, ensuring easy access for customers. Managers on duty are promptly alerted to messages through their mobile devices or email, all while maintaining the anonymity of the customer's phone number. This allows managers to instantly reply via text while the customer is still present, effectively addressing issues or acknowledging compliments for an excellent experience. As a result, customers leave satisfied, often leading to positive online reviews, enthusiastic word-of-mouth referrals, and a return to your business, which in turn boosts revenue and strengthens brand loyalty. With just a simple text to your TalkToTheManager number from any mobile device, customers can easily share their thoughts. This streamlined communication not only enhances customer satisfaction but also fosters a more responsive and attentive business environment.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$59.95 one-time payment
Free Trial
No
Free Version
No
Pricing Details
$29 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Thought Communications
Founded
1989
Country
United States
Website
www.faxtalk.com
Vendor Details
Company Name
TalkToTheManager
Founded
2012
Country
United States
Website
talktothemanager.com
Product Features
Fax Server
Archiving & Retention
No
Automated Routing
No
Delivery Management
Yes
Email to Fax
No
Fax to Email
Yes
FoIP
No
Whitelisting / Blacklisting
Yes
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Restaurant Marketing
Advertising Management
No
CRM
No
Customer Data Platform
No
Email Marketing
No
Feedback Management
No
Loyalty Management
No
Marketing Automation
No
Menu Management
No
Online Ordering
No
Personalization
No
Promotion Management
No
SMS Marketing
No
Social Media Management
No
Website Builder
No
