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Description
Faveo was specifically created to meet the needs of startups and SME’s by providing them with ticket-based support systems. Customer retention is a major challenge in today's highly competitive startup environment.
Main Features
Asset Management
Email Integration
Customer DataBase
Self Service Portal
Invoicing & Billing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Contract Management
Incident Management
Management of Known Issues
Service Desk (ITIL ITSM).
Ticket Management
Help Desk Management
Issue tracking
Description
Our dedicated scripts team monitors for updates on a daily basis and ensures that app updates are released within a day after they are made available by the vendor. Users have the option to enable Auto Updates, allowing installations to be automatically updated as soon as a new version is available. Additionally, users can set up backups for their installations at regular intervals, whether that be daily, weekly, monthly, or even at a customized time of their choice. With just a single click, you can clone an existing installation to create a new site effortlessly. Importing installations, whether done manually or through other auto-installers, can be accomplished with just one click from either the admin or end-user panel. Softaculous offers the flexibility to integrate with any custom control panel, and we are here to assist you with the integration process. You can also rebrand Softaculous to reflect your unique identity by adding your custom logo, brand name, or even adjusting the CSS to seamlessly fit with your branding. Manage all your WordPress installations conveniently from a specialized page that includes features for installing, upgrading, managing plugins and themes, cloning, staging, backups, and more, ensuring a comprehensive toolkit for your site management needs. Furthermore, our user-friendly interface simplifies the process, making it accessible for both novice and experienced users alike.
API Access
Has API
No
API Access
Has API
No
Integrations
Cenchu
No
Dianahost
No
EconomicHosting
No
Facebook
Yes
Flashcloud
No
HostBill
No
Hostbun
No
Hostwinds
No
InMotion Hosting
No
Limitless Hosting
No
Integrations
Cenchu
Yes
Dianahost
Yes
EconomicHosting
Yes
Facebook
No
Flashcloud
Yes
HostBill
Yes
Hostbun
Yes
Hostwinds
Yes
InMotion Hosting
Yes
Limitless Hosting
Yes
Pricing Details
$485 one-time payment
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Ladybird Web Solution
Founded
2009
Country
India
Website
www.ladybirdweb.com
Vendor Details
Company Name
Softaculous
Country
India
Website
www.softaculous.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
No
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
Yes
Scheduling
No
Software Inventory
No
User Activity Monitoring
No
