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Average Ratings 11 Ratings
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Description
Faveo was specifically created to meet the needs of startups and SME’s by providing them with ticket-based support systems. Customer retention is a major challenge in today's highly competitive startup environment.
Main Features
Asset Management
Email Integration
Customer DataBase
Self Service Portal
Invoicing & Billing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Contract Management
Incident Management
Management of Known Issues
Service Desk (ITIL ITSM).
Ticket Management
Help Desk Management
Issue tracking
Description
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Box
No
Dropbox
No
Facebook
Yes
Jira
No
Jira Work Management
No
MSG91
Yes
Mailchimp
No
Microsoft Azure
No
Microsoft Project
No
Okta
No
Integrations
Box
Yes
Dropbox
Yes
Facebook
No
Jira
Yes
Jira Work Management
Yes
MSG91
No
Mailchimp
Yes
Microsoft Azure
Yes
Microsoft Project
Yes
Okta
Yes
Pricing Details
$485 one-time payment
Free Trial
No
Free Version
Yes
Pricing Details
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
$11/user/month (if billed monthly)
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Ladybird Web Solution
Founded
2009
Country
India
Website
www.ladybirdweb.com
Vendor Details
Company Name
OneDesk
Founded
2008
Country
Canada
Website
www.onedesk.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Lifecycle Management
Change Management
No
Compliance Management
No
Cost Tracking
Yes
Design Management
Yes
Document Management
No
Product Data Management
Yes
Project Management
Yes
Requirements Management
Yes
Supplier Management
No
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
Yes
Workflow Management
Yes
Product Roadmap
Collaboration
Yes
Content Import / Export
Yes
Diagramming
No
Drag & Drop
Yes
Feature Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Requirements Management
Yes
Workflow Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Project Portfolio Management
Budget Management
Yes
Collaboration
Yes
Dashboard
Yes
Issue Management
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Project Planning
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Task Management
Yes
Time & Expense Tracking
Yes
