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Description
FastServ® Cloud Queue Management System by SEDCO offers a seamless, cloud-hosted solution for managing customer queues and appointments virtually and on-site. Businesses can allow customers to book their spot remotely, reducing the need to physically wait in line and improving overall service efficiency. The system’s pay-per-counter pricing model ensures companies only pay for the resources they actually use, making it affordable for organizations of all sizes. FastServ® includes features like a mobile queueing app, real-time queue monitoring, customer segmentation and prioritization, and dynamic digital signage to keep customers informed and engaged. Optional hardware such as queuing kiosks and tablets can be integrated for an optimized in-branch experience. The platform is widely adopted across sectors like healthcare, government, banking, and telecom, helping these industries enhance customer satisfaction. FastServ® also offers 24/7 support and dedicated account management. Its cloud-based architecture allows easy scaling as business needs evolve without requiring expensive hardware upgrades.
Description
By expertly coordinating your customer experience through scheduled appointments, virtual waiting lines, and expedited order collection, you can provide a service that is not only safe and convenient but also conveys a sense of premium quality. This approach will effectively increase foot traffic, boost sales, and foster customer loyalty, allowing patrons to effortlessly arrange appointments for in-store services, visits, and virtual offerings. An online booking platform specifically designed for retailers and banks can help retain walk-in customers by allowing them to join a digital queue, either through their phones, a host, or a kiosk, while receiving tailored updates about their wait times. Furthermore, store associates can efficiently monitor occupancy levels using various devices, ensuring a comfortable environment for all. Additionally, streamline online sales and enhance loyalty through convenient door-side and curbside pickups for online orders. With Qudini, your BOPIS (Buy Online, Pick Up In Store) customers can easily check in via phone, host, or kiosk, and receive timely notifications while your team prepares their orders for collection. This comprehensive solution not only improves customer satisfaction but also strengthens the overall shopping experience, leading to increased repeat visits.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Confer With
Grassfish
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SEDCO
Founded
1980
Country
United Arab Emirates
Website
sedco.co
Vendor Details
Company Name
Qudini
Founded
2012
Country
United Kingdom
Website
www.qudini.com
Product Features
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Product Features
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Waitlist
Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking