Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Falkon Chat is a sophisticated live chat platform that harnesses AI technology to provide businesses with a secure, engaging, and efficient means of customer support across various web and messaging platforms. Featuring real-time communication, generative AI capabilities for responses, customizable widgets, advanced routing, and tools for team collaboration, Falkon Chat empowers teams to interact seamlessly with both visitors and customers. The platform is equipped with stringent compliance functionalities, including HIPAA-compliant controls and SOC 2 security measures, making it particularly suitable for industries with regulatory requirements. Key offerings include secure file sharing, AI-generated conversation summaries, task assignment and workflow automation, detailed audit logs for accountability, and flexible integration options. With its scalable pricing plans and comprehensive administrative controls, Falkon Chat significantly improves customer experiences while boosting operational efficiency across teams of any size. Ultimately, the platform stands out as a versatile solution tailored to meet the diverse needs of modern businesses.
Description
AI-infused chat technology opens up new opportunities. WhosOn offers the most advanced chat features, including bots, conversational automation and advanced analytics. All of these features can be deployed in a way that suits your business.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Amazon Lex
No
Azure AI Bot Service
No
Facebook
No
Google
No
HubSpot CRM
No
HubSpot Customer Platform
No
IBM Watson
No
Microsoft Dynamics 365
No
Microsoft Teams
No
Salesforce
No
Integrations
Amazon Lex
Yes
Azure AI Bot Service
Yes
Facebook
Yes
Google
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
IBM Watson
Yes
Microsoft Dynamics 365
Yes
Microsoft Teams
Yes
Salesforce
Yes
Pricing Details
$9/month
Free Trial
Yes
Free Version
No
Pricing Details
$33.00/month/user
We have a range of Hosted, Dedicated and On-Premise options to choose from.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Falkon Systems
Founded
2021
Country
United States
Website
falkonsystems.com
Vendor Details
Company Name
Parker Software
Founded
2003
Country
United Kingdom
Website
www.whoson.com
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes